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Jessica Khupe

@jessicakhupe

Administrative and customer support virtual assistant at Jet Set Travel, coordinating client travel and managing customer support.

South Africa

Message

What I'm looking for

I'm looking to build a career as a dependable Administrative and Customer Support Virtual Assistant, supporting education, training and remote service organisations. I want to strengthen operational efficiency, professional communication and customer experience while progressively taking on greater responsibility within remote teams.

At Jet Set Travel, I supported the Director with calendar management, Zoom scheduling and day-to-day email correspondence while providing customer support.

I planned and booked client travel, tailored itineraries to individual needs, and handled changes, cancellations and rebookings. I also managed invoicing, travel insurance tracking, visa processing and accurate CRM records.

At Keynote, I coordinated promotional campaigns and events, and at Teljoy I answered customer questions, handled calls and completed data entry. I completed ALX Virtual Assistant Training and am focused on dependable administrative and customer support.

Experience

Work history, roles, and key accomplishments

Promoter and Sales

Keynote

Led planning and execution of product launches and promotional events, coordinated in-store campaigns, and managed customer inquiries. Created promotional content and maintained brand guidelines.

Event Planning Promotion Sales Customer Engagement Branding Content Creation

Marketing and Office Administration / PA to the Director

Jet Set Travel

Served as Personal Assistant to the Director, managing calendar, scheduling meetings, handling email correspondence, and providing customer support. Planned and booked travel arrangements, managed administrative functions including invoicing and CRM records, and created marketing materials.

Calendar Management Email Correspondence Customer Support Travel Planning Invoicing CRM Marketing Branding

Call Centre Agent

Teljoy

Provided prompt and professional customer assistance, managed incoming calls, and handled receptionist duties. Coordinated appointments and meetings, and performed data entry tasks.

Customer Service Call Handling Receptionist Duties Data Entry Appointment Scheduling