Open to opportunities

Jessica Javier

@jessicajavier

I’m a senior content moderator who protects community safety through policy enforcement, email support, and accurate content editing.

Philippines

Message

What I'm looking for

I’m looking for a team where I can use my senior content moderation and email support experience to enforce community safety policies, improve de-escalation through strong writing, and deliver accurate content at quality and SLA expectations.

I’m a senior content moderator with 4+ years of experience in content moderation, email support, and content editing. I focus on Information Technology review, policy enforcement, and customer support—keeping communication clear while protecting community guidelines.

In my current role, I reviewed 800+ pieces of user-generated content daily, including R3 ROW Live comments, posts, and media, to ensure compliance with Community Guidelines. I enforced platform policies on hate speech, violence, fraud, self-harm, and CSAM, and escalated critical safety cases to Trust & Safety within required SLA.

I also mentor new hires on moderation tools, policy updates, and quality expectations. Earlier experience as an Email Support Specialist and Content Editor strengthened my email writing, escalation collaboration, and ability to edit and optimize digital content for accuracy, clarity, and grammar using CMS and HTML tools.

Experience

Work history, roles, and key accomplishments

Current

Senior Content Moderator

Current

Teleperformance Philippines

Aug 2022 - Present (3 years 11 months)

Reviewed 800+ pieces of user-generated content daily to enforce Community Guidelines, including hate speech, violence, fraud, self-harm, and CSAM, and escalated critical cases to Trust & Safety within SLA. Mentored new hires on moderation tools, policy updates, and quality.

Content Moderation Community Guidelines Policy Enforcement SLA Hate Speech Review Violence Review Fraud Self Harm CSAM Review Mentoring Quality Assurance Video Editing

Email Support Specialist

Telus International Philippines

Apr 2018 - Aug 2019 (1 year 4 months)

Handled high-volume email inquiries and resolved customer concerns while performing content moderation and enforcing community guidelines. Maintained professional, clear email writing, escalated risks when needed, and supported delivery of daily targets and quality metrics under SLA.

Email Support Content Moderation Community Guidelines De escalation Escalation Management Customer Support SLA Quality Copywriting Customer Satisfaction

Content Editor

Spi Global Philippines

Apr 2015 - Feb 2017 (1 year 10 months)

Edited and optimized digital content for accuracy, clarity, and grammar while meeting client standards and deadlines in a fast-paced back-office environment. Used CMS and basic graphics/video editing support and contributed to content creation using HTML tools.

Content Editing Copywriting CMS Video Editing Basic Graphic Creation HTML Attention To Detail

Education

Degrees, certifications, and relevant coursework

STI College Alabang

Bachelor of Science, Senior Content Moderator

Earned a Bachelor of Science in Senior Content Moderator from STI College Alabang, graduating May 29, 2015. Developed skills in computer literacy and professional email writing to support content moderation and editing.