At Guardian Pharmacy, I serve as a primary point of contact for multiple healthcare facilities, responding to questions, updates, and time-sensitive issues. I investigate requests with facility staff, nurses, pharmacists, healthcare providers, and internal teams, and follow up on unresolved issues.
At the Milwaukee County Zoo, I served guests, handled ticket transactions and refunds, and operated the switchboard. I also trained and onboarded new team members on customer service standards, switchboard procedures, and daily operations.
At the Office of Multicultural Student Affairs, UW–Parkside, I coordinated communication, scheduling, and program support for peer advisors and students. I planned and supported events, coordinating RSVPs, fees, catering, facilities, and event-day needs.
