Tracy Montoya

I’m a detail-oriented administrative professional with 10+ years of experience in customer service, medical administration, and office operations. I’m known for strong communication, proactive problem-solving, and keeping daily workflows running smoothly—whether I’m supporting students, patients, or customers.

At Tharanco Group, I managed high-volume accounts, processed orders, and ensured on-time deliveries, including reducing order processing time by 15% through improved workflow. I also coordinated with internal teams for seamless order fulfillment and promotional efforts, while handling escalated customer issues to ensure prompt resolution and positive relationships. Currently, I’m providing front desk and receptionist support at Northbridge University by greeting students, answering phones, handling inquiries, and completing clerical tasks like organizing files and preparing documents.

Earlier, I worked as a Medical Receptionist at Riverside Medical Group, managing patient scheduling, records, and billing with a strong focus on HIPAA compliance. I’ve completed my Medical Assisting program with Basic X-Ray and I’m currently pursuing a bachelor’s in Allied Health Management—bringing a health-focused mindset to dependable administrative support. I’m seeking an Administrative Assistant role to bring reliability, initiative, and excellent organizational skills to the team.