Open to opportunities

Jessica Garcia Cortez

@jessicagarciacortez

Message

I manage customer service, recruiting, scheduling, and sales operations in high-volume remote environments.

Mexico

Message

What I'm looking for

I'm looking to continue growing in a customer service, operations, recruiting, or sales role where I can resolve problems, support people, maintain satisfaction, and contribute to company success.

At Molly Maid, I manage high-volume client, candidate, and cleaning-team communications remotely, coordinating schedules, routes, payments, CRM records, service recovery, and satisfaction follow-ups. I also support recruitment and translate client communications to keep service delivery accurate.

I've handled 110+ daily calls at Sweet James, pre-screened prospective clients in Salesforce, and maintained secure records for clients, medical providers, and insurance companies. Across Amuse, Amazon, and Teleperformance, I've built experience in recruiting coordination, candidate pipelines, customer support, sales, retention, refunds, and resolving concerns in fast-paced call-center environments.

Experience

Work history, roles, and key accomplishments

Current

Office Manager/Customer Service Rep.

Current

Molly Maid

Mar 2025 - Present (1 year 5 months)

Manage high-volume inbound communications, coordinate client services, and handle customer concerns with a focus on resolution and retention. Also support recruitment efforts and maintain operational records.

Customer Service CRM Scheduling Excel Problem Solving Recruitment support Route Planning Quality Assurance Payment Processing Data Entry

Bilingual Virtual Receptionist

Sweet James

Sep 2023 - Mar 2025 (1 year 6 months)

Answered 110+ calls daily, provided information to clients, medical providers, and insurance companies, and maintained accurate records in Salesforce. Pre-screened potential new clients for the intake team.

Customer Service Call Handling Salesforce Data Entry Confidentiality Screening

Recruitment Coordinator

Amuse

Aug 2021 - Aug 2023 (2 years)

Managed administrative tasks within hiring, including ATS, reports, scheduling, and interviews. Maintained candidate records and generated candidate pools through evaluation and pre-screening.

Recruitment ATS Excel IntelliCorp Interviewing Candidate Screening Zendesk

Customer Service Representative

Amuse

Feb 2021 - Aug 2021 (6 months)

Maintained customer satisfaction by addressing needs and resolving concerns. Answered calls promptly and responded to requests for products, services, and company information.

Customer Service Call Handling Zendesk Problem Solving

Customer Service Representative

Amazon

Oct 2019 - Dec 2020 (1 year 2 months)

Answered customer calls and provided chat support, recommended products, and assisted with orders, billing, refunds, and account troubleshooting.

Customer Service Call Handling Chat Product Knowledge Order Processing Troubleshooting

Sales Representative

Teleperformance

Feb 2018 - Jul 2018 (5 months)

Achieved monthly sales goals by promoting product benefits and enrolling new clients. Assisted customers with billing, renewals, retention, and upselling services.

Sales Customer Service Upselling Call Handling CRM