Open to opportunities

Alan Reyes

@alanreyes

Message

I support customers, sales pipelines, logistics, and HR operations across bilingual remote teams.

Mexico

Message

What I'm looking for

I'm looking for a remote customer service, virtual assistance, sales support, or operations role where I can use bilingual communication, organized follow-through, CRM support, and practical problem-solving.

At Puntual HR Consulting, I generate and qualify leads, maintain Upnify CRM records, prepare KPI reports, and coordinate training and HR process implementation activities.

Previously, I coordinated delivery routes, purchasing, suppliers, freight, and invoicing for Gourmet Tamales in California, helping keep daily operations reliable and customer-focused. I also supported English-speaking Cricket Wireless customers at Teleperformance, resolving account, service, and basic technical issues with clear communication and calm follow-through.

Experience

Work history, roles, and key accomplishments

Current

Business Development & HR Operations Assistant

Current

Puntual HR Consulting

Aug 2024 - Present (2 years)

Generate and qualify prospective client leads, conduct timely follow-up, and maintain accurate relationship records in Upnify CRM. Prepare KPI-based activity reports and update databases to support visibility into sales and operational performance.

Lead Generation Follow up CRM Database Management KPI Reporting training coordination Microsoft Office Google Workspace Upnify CRM

Logistics Coordinator

Gourmet Tamales

Mar 2023 - Apr 2024 (1 year 1 month)

Coordinated delivery routes, purchasing, supplier communication, freight activity, and invoicing for daily operations. Monitored delivery schedules and addressed operational issues to support reliable, on-time customer service.

Logistics Coordination Supplier Communication Invoicing Cost Control Customer Service

Customer Service Representative

Cricket Wireless / Teleperformance

Jan 2018 - Dec 2019 (1 year 11 months)

Assisted English-speaking customers with account questions, service issues, and basic technical troubleshooting. De-escalated complaints, explained solutions clearly, and documented interactions accurately for continued support.

Customer Service Technical Troubleshooting Issue Resolution Documentation