Liana Coppetti Margutti
@lianacoppettimargutt
I optimize customer service, scheduling, and administrative workflows to improve satisfaction and retention.
BrazilWhat I'm looking for
I've improved customer success and satisfaction to 95% at Clínica Sorrifácil through proactive follow-up and strategic handling of daily objections.
I manage the operational flow of more than 15 daily appointments, optimize schedules to maximize capacity, and support front-desk operations and sales conversion by translating complex solutions into clear communication.
At Clínica Oral Unic, I rebuilt appointment scheduling and material logistics processes from the ground up, eliminating bottlenecks and creating more efficient workflows.
I've also improved communication and deadline management with supplier laboratories, reduced dissatisfaction-related returns, and standardized screening and service delivery processes. My work combines customer support, administrative operations, process optimization, and Agile methodologies.
Experience
Work history, roles, and key accomplishments
Patient Relations Specialist
Clínica Sorrifácil
Jan 2021 - Present (5 years 7 months)
Increased customer success and satisfaction rates to 95% through proactive follow-up and strategic handling of daily objections. Managed operational flow of over 15 daily appointments, optimizing schedules to maximize capacity while supporting front-desk operations and sales conversion.
Education
Degrees, certifications, and relevant coursework
IMED
Specialization, Prosthodontics
Specialization in Prosthodontics completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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