Looking for a job

Jessica Collins

@jessicacollins1

Message

I deliver empathetic customer and patient support in high-volume environments.

United States

Message

What I'm looking for

I'm seeking a remote customer service, customer support, patient services, scheduling, or intake role where I can use empathetic communication, accurate documentation, and coordination skills in a fast-paced environment.

I've supported patients, families, and clinical teams at Hackensack Meridian Health, communicating with empathy and discretion throughout fast-paced care experiences.

As an Emergency Room Technician, I used Epic to maintain accurate records, coordinated across departments to support patient flow, and protected confidential information under HIPAA requirements.

I also bring high-volume hospitality experience from Casino Pier & Breakwater Beach, where I resolve guest concerns, process requests accurately, and balance competing priorities with calm, responsive service.

Experience

Work history, roles, and key accomplishments

Current

Bartender

Current

Casino Pier & Breakwater Beach

May 2025 - Present (1 year 5 months)

Provide friendly, attentive customer service while handling multiple guest needs in a high-volume environment. Build positive customer relationships through clear communication and responsive service.

Customer Service Communication Skills Issue Resolution Multitasking High Volume

Emergency Room Technician

Hackensack Meridian Health

Sep 2019 - Jan 2026 (6 years 4 months)

Communicated directly with patients and family members with empathy and professionalism. Used Epic electronic medical records to maintain accurate information and coordinated with multiple departments to facilitate efficient patient flow.

Epic EMR HIPAA Patient Communication multidisciplinary coordination Confidential Information Handling Attention To Detail

E-4 (Military Service)

United States Air National Guard

Feb 2016 - Feb 2025 (9 years)

Completed nine years of honorable military service demonstrating accountability, professionalism, and reliability. Worked effectively within structured, team-oriented environments while following established procedures.

Teamwork Accountability Adaptability Attention To Detail Procedure adherence

OR Service Technician

Hackensack Meridian Health

Sep 2017 - Sep 2019 (2 years)

Communicated with patients throughout the perioperative process, providing assistance and reassurance. Coordinated patient movement between departments while maintaining accuracy and safety.

Patient Communication Perioperative Care Coordination Confidentiality Time Management