Jessica Barrios
@jessicabarrios
Experienced claims adjudicator with a focus on customer satisfaction.
United StatesWhat I'm looking for
I am a dedicated claims adjudicator with over five years of experience in the insurance industry, specializing in unemployment and medical claims. Throughout my career, I have successfully managed a portfolio of over 300 claims annually, achieving an impressive 98% customer satisfaction rate. My expertise in negotiation and settlement agreements has enabled me to reduce company liabilities by an average of 20%, demonstrating my commitment to both client advocacy and organizational efficiency.
In my current role as a Patient Communications Specialist at CorroHealth, I applied my underwriting knowledge to develop complex claim strategies that resulted in a 30% increase in case resolutions. I also revamped our department's handling of commercial insurance claims, leading to a significant 15% decrease in client complaints. My previous experience as an Owner Success Representative II at Evolve Vacation Rentals allowed me to facilitate efficient property damage claims handling, decreasing the time spent on each case by 30% through innovative processes.
Experience
Work history, roles, and key accomplishments
Patient Communications Specialist
CorroHealth
Feb 2025 - Present (4 months)
Applied underwriting knowledge to develop complex claim strategies, resulting in a 30% increase in case resolutions. Revamped department's handling of commercial insurance claims, leading to a decrease of 15% in client complaints. Assisted in processing medical claims for clients, contributing to the team's quarterly targets completion.
Owner Success Representative II
Evolve Vacation Rentals
Sep 2022 - Nov 2023 (1 year 2 months)
Facilitated efficient property damage claims handling by launching an innovative investigation process, decreasing time spent on each case by 30%. Oversaw all subrogation tasks, ensuring fair and quick resolution for clients. Used insurance claims experience to coach new hires, resulting in an overall team efficiency increase of 20%. Assisted in processing property damage claims for clients, contr
Adjudicator / Customer Service Representative
Adecco
Mar 2021 - Aug 2022 (1 year 5 months)
Gained expertise in underwriting and claims handling, aiding in the administration of unemployment insurance policies. Assisted in processing unemployment claims for clients, contributing to the team's quarterly targets completion. Evaluated and processed complex insurance claims, ensuring accurate assessments and timely resolutions.
Education
Degrees, certifications, and relevant coursework
Keating
GED, General Education
2002 -
Completed General Educational Development (GED) certification, demonstrating proficiency in high school level academic skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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