Open to opportunities

Jessiah Hanson

@jessiahhanson

Message

I resolve customer issues across phone, email, chat, and CRM platforms.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or client relations role where I can own cases end-to-end, deliver clear and timely resolutions, maintain accurate CRM records, and help improve customer satisfaction and retention.

I've supported customers at Automotive Warranty Services and Flaws Media Enterprise, guiding them through warranty coverage, enquiries, claims-related documentation, and account updates across phone, email, live chat, and ticketing platforms.

I take ownership of cases from first contact through resolution, translate complex terms into clear language, and maintain accurate CRM records. My work has contributed to CSAT scores above 90% and a 20% reduction in average response time.

Previously, at Becky Harden's Fashion Hub, I strengthened repeat customer engagement by 15% and customer retention by 12% through timely follow-up, accurate service delivery, and relationship management.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Automotive Warranty Services

Mar 2026 - Present (8 months)

Guided customers through vehicle warranty coverage, eligibility, and policy benefits across phone and email. Processed policy enrolments and maintained CRM records to support service continuity and compliance.

Customer Support Complaint Resolution Active Listening Email Support Phone Support Case Management Data Protection

Customer Service Representative

Flaws Media Enterprise

Feb 2023 - Dec 2025 (2 years 10 months)

Handled inbound support across phone, email, live chat, and ticketing platforms in a high-volume environment. Owned cases end-to-end and maintained a CSAT score above 90%.

Customer Support Complaint Resolution Active Listening Email Support Live Chat Case Management Data Protection

Customer Relations & Administrative Support

Becky Harden's Fashion Hub

Jan 2021 - Dec 2022 (1 year 11 months)

Managed customer enquiries and after-sales communication across phone, email, and in-person channels. Coordinated customer requests and drove a 15% increase in repeat customer engagement.

Customer Support Complaint Resolution Active Listening Email Support Phone Support Case Management Customer Relationship Management