Jessa Oliva

I've spent more than 12 years in BPO, including over a decade improving quality, coaching agents, analyzing performance, and maintaining accurate reporting at Panasiatic Call Centers Inc.

As a Quality Assurance Supervisor, I led QA Specialists supporting new hires, analyzed QA reports to address performance gaps, and developed training resources that strengthened customer service skills. I focus on reliable data, clear coaching, and practical action plans that improve results.

My remote work includes geospatial data annotation for GlimmerTech AI, where I validated map data and maintained accurate datasets for AI and machine-learning development.

I've also supported a turf and landscaping business as an Executive Virtual Assistant and Appointment Setter, managing CRM data, reporting, warm calls, lead qualification, follow-ups, customer communication, and consultations through GoHighLevel.