@jerwinanda
Customer service VA at LIFEBOOST COFFEE, handling email, chat, and social media support and assisting with new-rep training.
PhilippinesAt LIFEBOOST COFFEE, I handled customer service through email, chat, and social media, and assisted in training new email support reps.
My experience also includes content moderation, geo-tagging, and customer support at SUPAHANDS, along with team leadership and campaign management roles. I've worked across voice, email, chat, and admin tasks, using tools including Excel, Microsoft Office, Google Workspace, Gorgias, and Shopify.
Work history, roles, and key accomplishments
Lifeboost Coffee
Jan 2020 - Jun 2026 (6 years 5 months)
Provided customer service via email, chat, and social media. Assisted in training new email support representatives.
Supahands
Jun 2016 - Jan 2024 (7 years 7 months)
Performed content moderation, geo-tagging, and customer support tasks.
Open Access Marketing
Dec 2014 - Jun 2016 (1 year 6 months)
Led Tier 2 email support team for Lyft. Started as Tier 1 email support, promoted to Tier 2, and eventually to Team Leader.
GC Services PH
Dec 2012 - Nov 2014 (1 year 11 months)
Served as dialer strategist and assistant shift manager. Started as skip trace agent, promoted to Team Leader, then Campaign Manager.
HSBC Data Processing PH
Feb 2011 - Nov 2012 (1 year 9 months)
Provided customer service for HSBC North America as a phone banker.
Startek PH
Jan 2010 - Jan 2011 (1 year)
Provided customer service for AT&T mobile. Consistently a top agent.
NCO PH
May 2007 - Jun 2009 (2 years 1 month)
Dedicated disconnect representative for Verizon Business. Consistently a top agent.
Degrees, certifications, and relevant coursework
Don't worry, there are 90k+ talented remote workers on Himalayas
Software and tools used professionally
PhilippinesYou can contact Jerwin and 90k+ other talented remote workers on Himalayas.
Message JerwinSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Boyd Kay Espinosa
Content Moderator, Taskus
Mari Gonzales
BPO CSR Telecommunication, IQOR
Jolly Joyce Pingoy
Escalations Agent, CertainlyCX Mindbloom & Photon
Marco Abogado
Chat Support, TTEC
Joyce Abegail Esplana
Customer Service Representative, Concentrix
Ma Krizza Mauricio
Chat Team Manager, RSF Agency
Jody Asilum
Customer Support Associate, OrganicMushroomDrinks
Vanessa Nidea
Virtual Assistant/Customer Service, Freelance
Ma Isabel Mitsui
Customer Support Virtual Assistant, Bold Precious Metals
Rai Esguerra
Team Leader, TaskUs