Jervin Robenta
@jervinrobenta
Customer success specialist with 7+ years improving order fulfillment, fraud detection, and customer satisfaction.
PhilippinesWhat I'm looking for
I am a dedicated customer advocate with over seven years of experience delivering exceptional service across online and offline environments. I specialize in account management, order fulfilment, billing oversight, fraud detection, and complex order processing and logistics.
At Uber Inc. and Telus International Philippines, I handled inbound service requests via email, chat, and ticketing systems, managed end-to-end service orders, and coordinated with internal teams and third-party vendors to ensure timely delivery.
I led fraud detection and investigation activities using tools like Integrated Work Bench and BLISS, meticulously documenting findings to support compliance and legal pursuits, which reduced incorrect adjustments by 30% and produced high financial impact.
As a Lean Six Sigma Yellow Belt and Subject Matter Expert, I improved end-to-end order processing efficiency by 20%, consistently hit KPIs for accuracy and CSAT, and supported new hires and QA calibrations to maintain service quality.
Experience
Work history, roles, and key accomplishments
UICustomer Success Specialist
Uber Inc.
Mar 2022 - Present (3 years 10 months)
Handle incident identification, tracking, and resolution across channels while reporting non-compliance and advising clients on preventive measures to maintain service quality and satisfaction.
Customer Care Associate
Telus International Philippines
Jul 2017 - Jan 2022 (4 years 6 months)
Managed inbound service requests via email, chat, and ticketing systems, processed and scheduled service orders, coordinated with internal and external teams, and maintained CRM/service records to ensure timely fulfillment.
Fraud Detection Specialist
Telus International Philippines
Monitored suspicious transaction alerts in Integrated Work Bench, conducted investigations and case management in BLISS, documented findings for compliance, and validated customer eligibility to mitigate fraud risk.
Education
Degrees, certifications, and relevant coursework
Jervin hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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