Allen User

I am a customer service professional with over five years of hands-on experience delivering omni-channel support across phone, email, and chat, including voice and non-voice accounts. I have strong expertise in manual document verification and client onboarding for regulatory and prerequisite documents.

I have progressed into senior advisor and team leader roles, demonstrating the ability to lead teams, manage custodial responsibilities, and drive consistent service quality in fast-paced contact center environments. I am proficient with tools such as Salesforce, Zendesk, Bliss, Uknowledge and other communication platforms.

I am highly organized, self-motivated, and able to multitask effectively while following directions with precision. I consistently meet deadlines, thrive working nocturnal shifts, weekends and extended hours, and prioritize delivering exceptional customer experiences.

I also hold foundational training in Lean and Six Sigma (Yellow Belt) and apply continuous improvement principles to streamline processes and reduce waste. I seek opportunities where I can contribute to organizational success while continuing professional growth.