JP

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Jerry Jr Padohinog

@jerryjrpadohinog

Customer Support Representative at Flatworld Solutions, providing Tier 2 technical and email support and resolving customer issues.

At Flatworld Solutions, I provide Tier 2 technical and email support, assist customers with technical issues, and document account interactions.

Previously, I handled email and chat inquiries, order management, refunds, and returns for e-commerce customers through Upwork.com and Alorica. I also provided technical troubleshooting at IBEX Global Solutions Inc. and moderated social media for customers on Upwork.com.

Experience

Work history, roles, and key accomplishments

FS

Account Executive / Tier 2 Technical Support

Flatworld Solutions

Jan 2024 - Jan 2026 (2 years)

Provided technical and email support to customers, assisted in resolving technical issues efficiently, and managed customer accounts and documented interactions.

Technical Support Email Support Account Management Documentation

UP

Virtual Assistant / Social Media Moderator / Customer Support

Jan 2019 - Jan 2024 (5 years)

Managed customer inquiries via email and chat, moderated social media platforms, and assisted Shopify store owners with customer support and order management.

Email Support Live Chat Social Media Moderation Shopify Order Management Customer Support

AL

Email Customer Support Representative

Jan 2018 - Jan 2019 (1 year)

Handled customer inquiries through email and processed refunds, returns, and order-related concerns.

Email Support Refund Processing Returns Processing Order Management

II

Technical Support Representative

IBEX Global Solutions Inc.

Jan 2017 - Jan 2018 (1 year)

Provided technical troubleshooting for customers and diagnosed and resolved hardware and software concerns.

Technical Troubleshooting Hardware Support Software support Customer Support

Education

Degrees, certifications, and relevant coursework

GT

Governor Generoso College of Arts, Sciences and Technology

Bachelor of Science, Secondary Education

2012 - 2016

Bachelor of Science in Secondary Education from Governor Generoso College of Arts, Sciences and Technology, completed from 2012 to 2016.

Tech stack

Software and tools used professionally

Shopify

Zendesk

Google Sheets

Microsoft Excel

FreshDesk

Gorgias

Availability

Looking for a job

Location

Philippines

Authorized to work in

Salary expectations

80k+ PHP

Job categories

Customer Support Representative Virtual Assistant Social Media Moderator Technical Support Representative Account Executive

Skills

Customer Support Tier 2 Technical Support Technical Troubleshooting Email Support Live Chat Phone Support Order Tracking Returns Processing Refund Processing Shopify CRM Platforms Zendesk Gorgias Freshdesk Spreadsheet Management

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