Open to opportunities

Jerry James

@jerryjames

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Clinical operations professional skilled in data-driven solutions.

United States

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What I'm looking for

I seek a role that values inclusivity and offers opportunities for growth and impact.

I am a clinical operations and client support professional with over two years of experience in the tech and healthcare sectors. My expertise lies in translating complex clinical and operational needs into actionable insights, ensuring that stakeholders are equipped and supported in their roles. I have a strong background in CRM workflows, stakeholder engagement, and implementing data-driven solutions that enhance operational efficiency.

In my recent role as a Regional Program Coordinator at Reading Partners, I spearheaded inclusive onboarding strategies and managed data integrity within Salesforce. My efforts contributed to smoother implementation of programmatic initiatives and improved communication across teams. I also piloted new internal communication tools, fostering a culture of responsiveness and transparency.

With a Master of Business Administration expected in May 2025 and a Bachelor of Science in Public Health, I am committed to continuous learning and professional development. I have led DEI-focused trainings and collaborated with department leads to ensure operational practices reflect equity-informed standards. I am passionate about leveraging my skills to drive positive change in organizations.

Experience

Work history, roles, and key accomplishments

Equity & Culture Program Lead

Reading Partners

Aug 2022 - Present (2 years 11 months)

Guided the development and execution of onboarding strategies that embedded inclusive values and aligned with the organization’s equity goals. Designed and led DEI-focused trainings that emphasized psychological safety, identity awareness, and clear communication for both new and existing staff.

DEI Onboarding Equity Communication Program Development

Regional Program Coordinator

Reading Partners

Aug 2022 - Present (2 years 11 months)

Spearheaded inclusive onboarding strategies across multiple regional sites, ensuring each stakeholder felt supported and equipped for their role. Managed data integrity and reporting accuracy within Salesforce, promoting timely resolution of issues and actionable insights.

Salesforce Data Integrity Stakeholder Engagement Communication Process Improvement

Member Experience Associate

Calibrate

Nov 2021 - Present (3 years 8 months)

Handled member escalations across digital health programs with clarity and empathy. Documented service trends in Zendesk and supported patient cohort navigation across programs.

Zendesk Customer Service Escalation Management Workflow Optimization Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

San Jose State University

Master of Business Administration, Business Administration

Currently pursuing a Master of Business Administration with relevant coursework in Agile Project Management, Business Systems Strategy, and Operations Management. Expected to complete the degree in May 2025.

San Jose State University

Bachelor of Science, Public Health

Completed a Bachelor of Science in Public Health in December 2020. This program provided a strong foundation in public health principles and practices.