Jerome Henry Viray
@jeromehenryviray
IT Support Technician specializing in fast troubleshooting, computer maintenance, and customer-first service.
What I'm looking for
I’m an IT Support Technician with 5 years of experience maintaining and troubleshooting computers and printers, and supporting end-users with practical, efficient solutions. I bring a strong background in computer maintenance, setup, and troubleshooting, and I can work effectively even under pressure with a positive working attitude.
In my current role at Larix Resources Ltd., I maintain and troubleshoot computers and printers, and I set up a fileserver using NAS. Previously, at San Group Inc., I handled computer and printer troubleshooting and supported basic AutoCAD needs for a lumber template. At FT Synthetics, I maintained and troubleshot systems and supported ERP System operations by encoding records.
Beyond IT support, I’ve delivered technical and customer service through chat and phone while solving wireless billing concerns, and I’ve worked on network tasks like Local-Area-Network configuration and installing networks and access points. I also have programming experience in VB.net, including creating, testing, debugging, and documenting client-tracking software.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Larix Resources Ltd.
Jan 2025 - Present (1 year 4 months)
Maintained and troubleshot computers and printers and set up a file server using NAS for internal users.
IT Support Technician
San Group Inc
Jul 2022 - Dec 2024 (2 years 5 months)
Maintained and troubleshot computers and printers and supported basic AutoCAD work using a lumber template.
Kitchen Staff
Fatburger
Dec 2019 - Dec 2024 (5 years)
Prepared and cooked menu items for customers while supporting grill operations in a busy kitchen.
IT Assistant
FT Synthetics
Jan 2022 - May 2022 (4 months)
Maintained and troubleshot computers and printers and encoded information on an ERP system.
Line and Prep cook
Wendy's
Feb 2018 - Jul 2019 (1 year 5 months)
Assisted and prepared meals for customers as part of kitchen line and prep operations.
Line and Prep cook
Pepperlunch Canada
Nov 2017 - Dec 2017 (1 month)
Prepared and assisted cooks with customer meals during line and prep shifts.
Customer Service Representative
Teletech Philippines
Apr 2016 - Jul 2017 (1 year 3 months)
Assisted customers with wireless billing concerns through chat while following call-center processes.
Customer Service Associate Level 3
Convergys Philippines
Jun 2014 - Apr 2016 (1 year 10 months)
Resolved wireless billing concerns and performed troubleshooting of network issues through chat and phone support.
IT Technical Engineer
The Medical City
Jan 2012 - Jan 2013 (1 year)
Troubleshot desktop computer issues, installed networks and access points, and developed maintenance protocols for computers and printers.
Poll Watcher
PPCRV
Jan 2010 - Jan 2010 (0 months)
Organized peaceful voting activities with strong attention to detail, assisted voters with the new voting system, and observed for irregularities.
Computer Service Technician
C-Tech Designs
Jan 2007 - Jan 2009 (2 years)
Installed hardware and software, configured computer networks and security measures, and provided on-site or phone technical support with system testing.
Computer Programmer
A.C. Canizares Constructions
Jan 2006 - Jan 2007 (1 year)
Created, tested, debugged, documented, and implemented a client-tracking software module using VB.NET, and maintained development records.
Education
Degrees, certifications, and relevant coursework
North Island College
Web Designer Certificate, Web Design
2019 -
Completed a Web Designer Certificate program in 2019 at North Island College.
Asian College of Computer Studies
Bachelor of Science in Information Technology, Information Technology
2012 -
Earned a Bachelor of Science in Information Technology in 2012 from Asian College of Computer Studies.
U.P College
Training Program, Advancing the Global Trends
2011 -
Completed a training/course titled "Advancing the Global Trends" in 2011 at U.P College.
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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