Open to opportunities

Jerome Henry Viray

@jeromehenryviray

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IT Support Technician specializing in fast troubleshooting, computer maintenance, and customer-first service.

Canada

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What I'm looking for

I’m looking for an IT support role where I can maintain and troubleshoot computers and printers, support users confidently under pressure, and improve reliability through strong communication, preventative maintenance, and clear problem-solving.

I’m an IT Support Technician with 5 years of experience maintaining and troubleshooting computers and printers, and supporting end-users with practical, efficient solutions. I bring a strong background in computer maintenance, setup, and troubleshooting, and I can work effectively even under pressure with a positive working attitude.

In my current role at Larix Resources Ltd., I maintain and troubleshoot computers and printers, and I set up a fileserver using NAS. Previously, at San Group Inc., I handled computer and printer troubleshooting and supported basic AutoCAD needs for a lumber template. At FT Synthetics, I maintained and troubleshot systems and supported ERP System operations by encoding records.

Beyond IT support, I’ve delivered technical and customer service through chat and phone while solving wireless billing concerns, and I’ve worked on network tasks like Local-Area-Network configuration and installing networks and access points. I also have programming experience in VB.net, including creating, testing, debugging, and documenting client-tracking software.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

Larix Resources Ltd.

Jan 2025 - Present (1 year 4 months)

Maintained and troubleshot computers and printers and set up a file server using NAS for internal users.

Printer Support NAS File Server Setup Hardware Maintenance Windows Support MS Office

IT Support Technician

San Group Inc

Jul 2022 - Dec 2024 (2 years 5 months)

Maintained and troubleshot computers and printers and supported basic AutoCAD work using a lumber template.

Printer Troubleshooting Autocad Hardware Maintenance end user support Network Support

Kitchen Staff

Fatburger

Dec 2019 - Dec 2024 (5 years)

Prepared and cooked menu items for customers while supporting grill operations in a busy kitchen.

Grill Cooking Food Preparation Kitchen Line Support order fulfillment Team Collaboration Customer Service

IT Assistant

FT Synthetics

Jan 2022 - May 2022 (4 months)

Maintained and troubleshot computers and printers and encoded information on an ERP system.

Printer Support ERP Systems Hardware Maintenance Technical Documentation

Line and Prep cook

Wendy's

Feb 2018 - Jul 2019 (1 year 5 months)

Assisted and prepared meals for customers as part of kitchen line and prep operations.

Kitchen Assistance Team Collaboration

Line and Prep cook

Pepperlunch Canada

Nov 2017 - Dec 2017 (1 month)

Prepared and assisted cooks with customer meals during line and prep shifts.

Kitchen Assistance Team Collaboration

Customer Service Representative

Teletech Philippines

Apr 2016 - Jul 2017 (1 year 3 months)

Assisted customers with wireless billing concerns through chat while following call-center processes.

Customer Support Chat Support Professional communication English Communication Filipino Communication

Customer Service Associate Level 3

Convergys Philippines

Jun 2014 - Apr 2016 (1 year 10 months)

Resolved wireless billing concerns and performed troubleshooting of network issues through chat and phone support.

Customer Support Phone Support Chat Support Wireless Billing Troubleshooting Network Troubleshooting Technical Communication

IT Technical Engineer

The Medical City

Jan 2012 - Jan 2013 (1 year)

Troubleshot desktop computer issues, installed networks and access points, and developed maintenance protocols for computers and printers.

end user support Printer Support

Poll Watcher

PPCRV

Jan 2010 - Jan 2010 (0 months)

Organized peaceful voting activities with strong attention to detail, assisted voters with the new voting system, and observed for irregularities.

Election Observation Attention To Detail Peaceful Voting Support Voting System Assistance Incident Irregularity Monitoring Volunteer coordination

Computer Service Technician

C-Tech Designs

Jan 2007 - Jan 2009 (2 years)

Installed hardware and software, configured computer networks and security measures, and provided on-site or phone technical support with system testing.

Hardware installation Installation On site technical support Phone Support System Testing