Open to opportunities

Angelo Balang

@angelobalang

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Dedicated network technician with extensive troubleshooting experience.

Canada

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What I'm looking for

I seek a role that offers opportunities for growth and skill development in a collaborative environment.

I am a skilled Network Technician with a strong background in troubleshooting and managing network issues. My experience spans various roles, including working with major companies like Verizon and Zayo, where I honed my skills in monitoring and resolving complex network problems. I am adept at using various orchestrator and monitoring devices, ensuring seamless connectivity for clients.

Throughout my career, I have consistently delivered high-quality support, whether through direct customer interaction or backend troubleshooting. My ability to analyze data and improve processes has been recognized, as evidenced by my Sykes Circle of Excellence Award. I am committed to continuous learning and development, always eager to acquire new skills that enhance my professional capabilities.

Experience

Work history, roles, and key accomplishments

Network Technician

Zayo

Sep 2023 - Sep 2024 (1 year)

Monitored, troubleshooted, and coordinated with Internet Service Providers to resolve network issues. Responded to various network-related issues via call/phone, email, and ticketing, handling basic to advanced network troubleshooting.

Troubleshooting Ticketing Systems Prisma Silver Peak Cisco Meraki Aruba Netgear DiGi Wattbox Backup Batteries

Chat, Voice and Ticketing/Email Support

Teletech Customer Care Mgt. Phils Inc.

Apr 2022 - Mar 2023 (11 months)

Handled order-related inquiries and DoorDash app/website troubleshooting. Ensured issues were assigned to designated escalation teams via chat, email, and phone.

Customer Support Chat Support Email Support Phone Support Troubleshooting Order Management

Network Technician

Sykes Asia, Inc.

Oct 2020 - Apr 2021 (6 months)

Handled remote troubleshooting and testing for Verizon routers/equipment. Worked with on-shore field technicians for router installation via remote accessing and troubleshooting, ensuring order milestone/task completion and resolving unforeseen errors.

Router Installation Verizon Equipment Order Management

Network Technician

Sykes Asia, Inc.

Sep 2019 - Oct 2020 (1 year 1 month)

Validated circuit designs and configured Verizon equipment. Handled remote troubleshooting and testing for Verizon-XO routers/equipment.

Circuit Design Validation Verizon XO Equipment

Email and Chat Support

IBEX Global Inc.

Apr 2019 - Aug 2019 (4 months)

Provided customer support and technical assistance through chat and email, including tier 2 troubleshooting. Processed orders, provided order status, and managed replacements for faulty products, forwarding concerns to the correct departments.

Customer Support Chat Support Email Support Tier 2 Troubleshooting Order Processing Product Replacement

Data Analyst / Process Improvement

Sykes Asia, Inc.

Jan 2019 - Apr 2019 (3 months)

Provided accurate data and reports to support and improve current production/provisioning processes. Conducted data comparison and analysis between competitors to ensure business competitiveness and continuous customer satisfaction.

Data Analysis Process Improvement Reporting Data Comparison Competitive Analysis Customer Satisfaction

Subject Matter Expert for METRO Ethernet Provisioning

Sykes Asia, Inc.

Jul 2016 - Jan 2019 (2 years 6 months)

Provided advanced troubleshooting assistance for provisioning tasks and circuit configuration/design analysis. Handled 2nd level escalations for provisioning and offered basic to mid-level knowledge in performing design and assign/provisioning tasks for Metro Ethernet circuits.

Troubleshooting Provision Circuit Configuration Escalation Management Metro Ethernet MetroEthernet

Circuit Design and Assign / Provisioner

Sykes Asia, Inc.

Jan 2014 - Jul 2016 (2 years 6 months)

Approved and ensured circuit quality during submission, sending equipment requests based on the circuit requested. Provided and ensured correct circuit configuration, tracked order's end-to-end milestones, and escalated work orders to expedite completion.

Equipment Request Circuit Configuration Milestone Management

Guest Relations Services Attendant

Shakey's UNIOIL

Feb 2011 - Feb 2012 (1 year)

Assisted customers with reservations, took and served orders, and handed out surveys for store and services improvement. Ensured a positive dining experience for all patrons.

Customer Service Reserving Order Taking Order Serving

Service Crew

Jollibee

Apr 2010 - Aug 2010 (4 months)

Provided customer service in the dining area, ensuring a pleasant experience for patrons. Assisted with various customer needs and maintained dining area standards.

Customer Service Dining Area Management

Employee Related Services Attendant

SM Dept. Store

Jul 2008 - Nov 2008 (4 months)

Assisted with employee-related services, including selling electronic load and helping departments organize files and equipment. Contributed to efficient internal operations.

Electronic Load Sales Administrative Support

Education

Degrees, certifications, and relevant coursework

Systems Technology Institute

Bachelor of Science in Business Administration, Operations Management

Completed a Bachelor of Science in Business Administration with a major in Operations Management. Gained foundational knowledge in business operations, management principles, and strategic planning.