Open to opportunities

Jerome Francisco Morcoso

@jeromefranciscomorco

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Account Manager and product researcher focused on customer experience, accuracy, and reliable operations.

Philippines

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What I'm looking for

I want a customer-focused role where accuracy, product research, and responsive communication matter. I’m looking for a team that values strong follow-through, CRM/email workflows, and opportunities to grow responsibility while improving the customer experience.

I’m an Account Manager and Product Researcher who blends customer-first service with careful product sourcing and listing. I focus on attention to detail, clear communication, and steady follow-through—so customers get accurate information and teams stay aligned.

Over multiple roles—from Customer Service Representative positions to Customer Experience Specialist and Sales/Administrative support—I’ve strengthened my ability to manage people, handle email and CRM workflows, and resolve concerns quickly. I bring practical experience with Shopify and day-to-day operations like data entry, spreadsheets, and documentation support.

I’m energized by work that values relationship-building, strategic thinking, and measurable results. I’m seeking a role where I can apply my customer experience background, product research skills, and operational discipline to support team goals and improve the customer journey.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist

Spreetail Ddc, LLC

Jan 2023 - Jan 2024 (1 year)

Worked as a freelance Customer Experience Specialist, supporting customers through timely communication and service-focused problem handling. Applied CRM proficiency and attention to detail to maintain accurate records and improve the customer experience.

Customer Service Customer Experience Time Management Attention To Detail Data Entry Spreadsheet Management

Sales and Admin Support

NESWAIR

Jan 2024 - Present (2 years 5 months)

Delivered freelance sales and administrative support, managing day-to-day operations with a strong focus on accuracy and responsiveness. Handled data entry and customer contact activities while maintaining organized records.

Sales Support Data Entry Spreadsheet Management document preparation Time Management Attention To Detail

Account Manager / Product Researcher

Shopify

Jan 2023 - Present (3 years 5 months)

Provided freelance account management and product research support, including product listing and sourcing with strong attention to detail. Coordinated customer communications through email and CRM tools.

Account Management Product Research Product Listing Sourcing Shopify Attention To Detail Time Management