Open to opportunities

Jermy Trejo-Maya

@jermytrejo-maya

Message

Customer-focused sales professional fluent in English, Spanish, and French with leadership and retail expertise.

United States

Message

What I'm looking for

I seek a customer-focused role where I can lead or train teams, drive sales, and use multilingual communication to improve guest satisfaction and operational efficiency.

I am a sales professional with hands-on experience driving revenue, coaching teams, and delivering high-quality guest experiences in fast-paced retail and hospitality environments.

At The Walt Disney Company I provided leadership, promoted teamwork, handled high-volume guest interaction, and supported inventory and back-of-house operations; at Urban Outfitters and Starbucks I consistently met sales goals, managed cash operations, and executed accurate order fulfillment.

I hold an A.S. in Business Administration with a minor in Technical Management, maintain a strong GPA, and bring multilingual communication, leadership, and Microsoft Office proficiency to roles focused on sales, training, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Sales Coordinator and Trainer

Current

The Walt Disney Company

Dec 2021 - Present (4 years 1 month)

Provide leadership and sales direction at a high-volume retail location, driving revenue through guest engagement, suggestive selling, and product knowledge while maintaining inventory and operational standards during peak periods.

Retail Sales Training Customer Service Inventory Management Cash Handling Point of Sale Merchandising

Associate in Sales

Urban Outfitters

Jun 2020 - Dec 2021 (1 year 6 months)

Collaborated with a large store team to meet daily sales targets and improve conversion and units per transaction, while delivering personalized service and managing online order fulfillment.

Retail Sales Customer Service Loss Prevention order fulfillment Visual Merchandising POS

Waiter

Rocket Farm Restaurants

Jun 2018 - Dec 2021 (3 years 6 months)

Delivered personalized guest service and resolved customer issues while collaborating with team members to meet service standards and maintain safety and cleanliness protocols.

Customer Service Conflict Resolution Teamwork Multilingual Communication Food Service Operations Time Management POS

Barista

Starbucks

Jun 2019 - Aug 2021 (2 years 2 months)

Prepared high-volume customized beverage and food orders, managed cash operations up to $10,000 per shift, and maintained product knowledge and store presentation during peak service periods.

High Volume Management Cash Handling Customer Service POS Product Knowledge Time Management