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Jermon Ephraim

@jermonephraim

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ICT professional skilled in systems administration, network security, and helpdesk support.

Saint Lucia

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What I'm looking for

Looking for a dynamic role where I can leverage my expertise in systems administration, network security, and IT support to drive innovation, enhance operational efficiency, and contribute to a team-focused environment. Excited to join forward-thinking organizations committed to growth and technological advancements.

I’m an experienced ICT professional with a passion for creating reliable, secure, and efficient IT systems that drive organizational success. Over my career, I’ve designed and managed high-availability IT infrastructures, achieving 99.9% uptime and reducing system downtime by 20% through compliance initiatives. My expertise spans systems administration, network security, cloud technologies (AWS, Google Cloud), and helpdesk support, where I consistently deliver innovative solutions and rapid issue resolution.

I take pride in mentoring and empowering teams, having improved staff IT proficiency by 30% through targeted training programs. In addition to my technical skills, I bring strong problem-solving abilities, teamwork, and a detail-oriented approach to every project I tackle.

Beyond work, I’m fascinated by emerging technologies and enjoy exploring how they can be leveraged to solve real-world challenges. I’m always looking to connect with forward-thinking companies where I can contribute to their technology goals and grow alongside them.

Experience

Work history, roles, and key accomplishments

Regional ICT Officer

DAI Global

Apr 2023 - May 2025 (2 years 1 month)

Supported USAID-funded regional initiatives by deploying and maintaining IT infrastructure across four countries, ensuring uninterrupted operations for 50+ users and improving network uptime by 20%. Implemented patch management, endpoint standardization, and disaster recovery protocols to enhance system reliability and security.

Cisco Networking VMware ESXi Dell iLO ManageEngine Bomgar Azure Company Portal PingID Windows 10 Office 365

ICT Technician III

Millennium Heights Medical Complex

Aug 2019 - Apr 2023 (3 years 8 months)

Acted as Systems Administrator supporting 300+ users across multiple sites, maintaining 99% system uptime for clinical applications and redesigning network/security architecture to ensure compliance and reduce administrative delays by 15–20%.

Clinical IT Support Active Directory System Administration Backup & DR Vendor Management Staff Training SLA Monitoring network design

IT Assistant - Digital Marketing

Sea Island Cotton Shop

May 2018 - Aug 2019 (1 year 3 months)

Provided IT support across eight locations, administering Windows and Office 365 environments, Active Directory, and LAN/WAN troubleshooting while executing email marketing campaigns that increased subscriber engagement by 30%.

Windows OS Office 365 Active Directory LAN WAN Troubleshooting Router Switch Configuration Email Marketing Backup Management Customer Support

Education

Degrees, certifications, and relevant coursework

Edinburgh Napier University

Bachelor of Science, Computing

2021 - 2024

Pursuing a Bachelor of Science in Computing with a focus on various aspects of computing and technology, expected to complete the program with distinction in September 2024.

Sir Arthur Lewis Community College

Associate's Degree, Arts and Sciences

2014 - 2016

Completed an Associate's Degree with a minor in Division of Arts, Science and General Studies, covering subjects such as Digital Media, Physics, Entrepreneurship, Communication Studies, and Caribbean Studies.

St. Mary’s College

CSEC, General Education

2012 - 2014

Completed CSEC examinations with a focus on Mathematics, Physics, Information Technology, Chemistry, Biology, Principles of Accounts, Economics, English Language, and French.