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Jermon Ephraim

@jermonephraim

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ICT professional skilled in systems administration, network security, and helpdesk support.

Saint Lucia

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What I'm looking for

Looking for a dynamic role where I can leverage my expertise in systems administration, network security, and IT support to drive innovation, enhance operational efficiency, and contribute to a team-focused environment. Excited to join forward-thinking organizations committed to growth and technological advancements.

I’m an experienced ICT professional with a passion for creating reliable, secure, and efficient IT systems that drive organizational success. Over my career, I’ve designed and managed high-availability IT infrastructures, achieving 99.9% uptime and reducing system downtime by 20% through compliance initiatives. My expertise spans systems administration, network security, cloud technologies (AWS, Google Cloud), and helpdesk support, where I consistently deliver innovative solutions and rapid issue resolution.

I take pride in mentoring and empowering teams, having improved staff IT proficiency by 30% through targeted training programs. In addition to my technical skills, I bring strong problem-solving abilities, teamwork, and a detail-oriented approach to every project I tackle.

Beyond work, I’m fascinated by emerging technologies and enjoy exploring how they can be leveraged to solve real-world challenges. I’m always looking to connect with forward-thinking companies where I can contribute to their technology goals and grow alongside them.

Experience

Work history, roles, and key accomplishments

Current

Regional ICT Officer

Current

DAI Global – Youth Resilience, Inclusion and Empowerment USA

Apr 2023 - Present (2 years 1 month)

Oversaw the establishment and maintenance of IT systems across multiple project locations, ensuring 99.9% uptime. Developed compliance guidelines, reduced system downtime by 20%, and improved staff IT proficiency by 30% through targeted training. Managed IT system access and maintained security compliance.

Systems Management Compliance IT Training Security Compliance System Administration Communication Skills Project Coordination Technical Support

ICT Technician III (Acting Systems Administrator/ Senior Tech)

Millenium Heights Medical Complex

Sep 2019 - Apr 2023 (3 years 7 months)

Diagnosed and troubleshot Windows processing problems, achieving 99.9% uptime. Implemented security protocols and managed network monitoring, reducing security incidents by 30%. Planned and maintained a Windows domain-based infrastructure, enhancing network performance.

Security Protocols Performance

IT Assistant - Digital Marketing Officer

Sea Island Cotton Shop

May 2018 - Aug 2019 (1 year 3 months)

Provided IT support for clients, installed software and hardware, and coordinated marketing campaigns. Streamlined IT support for digital initiatives, achieving a 20% increase in operational efficiency and improved campaign performance tracking.

Installation Efficiency Improvement Technical Troubleshooting Communication Skills Trend Analysis

Education

Degrees, certifications, and relevant coursework

Edinburgh Napier University

Bachelor of Science, Computing

2021 - 2024

Pursuing a Bachelor of Science in Computing with a focus on various aspects of computing and technology, expected to complete the program with distinction in September 2024.

Sir Arthur Lewis Community College

Associate's Degree, Arts and Sciences

2014 - 2016

Completed an Associate's Degree with a minor in Division of Arts, Science and General Studies, covering subjects such as Digital Media, Physics, Entrepreneurship, Communication Studies, and Caribbean Studies.

St. Mary’s College

CSEC, General Education

2012 - 2014

Completed CSEC examinations with a focus on Mathematics, Physics, Information Technology, Chemistry, Biology, Principles of Accounts, Economics, English Language, and French.