Looking for a job

Cara Galvez

@caragalvez

Project Coordinator at Nissan who improved dealership workflows and created SOPs for customer follow-up, issue resolution, and reporting.

United States

Message

At Nissan, I coordinated daily operations across departments and improved dealership workflows by creating SOPs for customer follow-up, owner loyalty initiatives, issue resolution, communication tracking, and reporting.

I also built leadership dashboards and performance reports. Earlier, I supported HR operations at Nissan and Citigroup, including onboarding, employee records, payroll, compliance, and HRIS administration.

Experience

Work history, roles, and key accomplishments

Customer Relations Manager and Operations Coordinator

Nissan

Aug 2024 - Apr 2026 (1 year 8 months)

Coordinated daily operations across multiple departments, ensuring task accuracy and cross-team alignment. Developed and improved operational workflows and SOPs, built leadership dashboards, and facilitated cross-functional meetings.

Project Coordination SOP Development Workflow Design Process Improvement Quality Control Microsoft Office Adobe Acrobat Remote Team Collaboration

HR Operations Representative

Citigroup, Inc.

Apr 2011 - Sep 2015 (4 years 5 months)

Coordinated onboarding projects, benefits administration, and employee documentation workflows with high accuracy across Oracle and PeopleSoft. Managed confidential employee records and reviewed documentation for compliance.

Oracle Peoplesoft Benefits Administration Compliance Employee records management Onboarding

Medical Department Employee Admin

Alstom Power

Jun 2006 - Aug 2010 (4 years 2 months)

Managed confidential employee medical and compliance records for a federal and state regulatory compliance function. Maintained detailed records in support of employee safety compliance programs and assisted with compliance-related tracking and reporting.

Compliance Record keeping Reporting Medical Records Management Attention To Detail