Jen User

I’m an Office Manager and customer service professional with 10+ years of experience providing support in busy, high-volume call center environments. I’m known for an unwavering commitment to customer service—listening attentively, resolving complex issues, and building productive relationships that win loyalty.

In my current role, I oversee office equipment and supplies while maintaining vendor and supplier relationships. I manage company email distribution lists with Microsoft Outlook, use Microsoft Word and Excel to create and manage documents and spreadsheets, and handle complete and accurate work updates by preparing and maintaining customer files.

I bring a strong customer-first background from my Customer Service/Tech Support experience with Convergys (Eyemed & AT&T), where I greeted customers professionally, verified insurance benefits and authorizations, clarified requirements, and achieved first contact resolution. I also transferred misdirected requests to the appropriate party, communicated effectively with teams to ensure timely processing, and solved issues that were sometimes non-standard or unstructured.

Before that, I worked as a Data Entry Encoder for DHL Global, ensuring mailing addresses were accurately encoded and meeting production standards. Across my roles, my professional ethos is the same: use tact and diplomacy to find common ground, educate customers as needed, and support smooth, dependable operations—backed by a Calvary Christian diploma.