Jenny Patterson

Expedited the recall and claims application process, ensuring correct case assignment and acting as a customer liaison. Handled inbound calls, communicated professionally with customers, and educated them on required documentation and status updates.

Managed managed care enrollment activities on the Welfare Management System (WMS) and reviewed enrollment issues using WMS, eMedNY, and other State Medicaid Data systems. Evaluated State of Health managed care issues and made next step determinations.

Decorated cakes, tarts, pastries, and special-order items, and assisted with the production of mandatory bakery products. Prepared, packaged, weighed, and priced bakery products for sale, ensuring product quality and proper rotation.

Prepared bakery items per customer requests and offered product samples to enhance customer experience. Managed inventory, ensured product freshness, and maintained cleanliness and safety standards in the bakery.

Opened confidential customer information and accurately entered customer information and payments into lockbox software. Balanced, verified, and corrected payments, and created and processed reports for Wholesale Lockbox Customers.

Researched, resolved, and corrected out-of-balance deposit transactions for customer, business, and banking accounts. Communicated effectively with inter-company departments and other financial institutions to meet service level agreements.

Balanced customer transactions by keying and encoding items, overseeing each step to meet daily deadlines. Made corrections on customer and teller accounts and operated proof and sorter machines for check and deposit transactions.

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic or professional pursuits.