Open to opportunities

Jacqueline Trujillo

@jacquelinetrujillo

Message

Bilingual customer service specialist delivering solutions with empathy, efficiency, and continuous improvement.

United States

Message

What I'm looking for

I seek a customer-focused role where I can use my bilingual skills, deliver excellent member experiences, grow professionally, and solve problems in a collaborative team.

I am a dedicated bilingual (English/Spanish) customer service professional with experience in financial member support, retail operations, and hospitality. I consistently deliver friendly, efficient service, resolve customer issues promptly, and maintain strong product knowledge.

At Sharonview Federal Credit Union I provide account assistance, handle transactions, and help members find financial solutions while upholding professional standards. Earlier roles at Publix and Blue Taj strengthened my time management, communication, and problem-solving abilities under high demand.

I am committed to continuous learning and development, bringing enthusiasm, adaptability, and a service-first mindset to teams focused on member experience and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Member Experience Specialist

Current

Sharonview Federal Credit Union

Oct 2022 - Present (2 years 11 months)

Provide exceptional service to credit union members by handling transactions, resolving account inquiries, and offering financial solutions while maintaining thorough product knowledge.

Customer Service Account Management Financial Products Problem Solving Communication Time Management

Customer Service / Cake Decorator

Publix

Aug 2018 - Nov 2020 (2 years 3 months)

Created custom cakes and baked goods while delivering friendly, efficient service in a high-demand environment and resolving customer issues promptly.