Looking for a job

Crystal Ballah

@crissywarner

I am a hard-working, professional going above and beyond the requirements to satisfy clients, improve operations and increase quality of service.

United States

Message

What I'm looking for

I’m looking for a role where I can support people while handling detailed data and confidential information. I want a collaborative team that values clear documentation, strong communication, and measurable outcomes for clients or students.

I am a professional with a strong commitment to supporting learners in reaching specific IEP objectives. In this role, I assist with developing, implementing, and documenting measurable goals, while collecting and accurately maintaining student performance data. I bring experience using program-specific systems to support independence, communication, and learning progress.

Beyond education, I have built a track record in client-focused and compliance-driven work. As a Senior Patient Enrollment Advocate, I handled 100+ calls per day, navigated secure web-based applications, and documented protocols to safeguard confidential records while resolving insurance questions and guiding clients through at-home medical equipment. I also bring customer-service and operations experience from roles including Bank Teller and Resident Assistant, where I performed reconciliations, administrative duties, and conflict resolution.

Experience

Work history, roles, and key accomplishments

Current

Teacher Assistant (IEP)

Current

Perkins School for the Blind

Nov 2025 - Present (8 months)

Supported students in achieving IEP objectives by helping develop measurable goals and collecting/documenting performance data while ensuring HIPAA/privacy-compliant recordkeeping. Assisted with individualized language and communication modeling (AAC/ASL) and strategies to build student independence and social skills.

Data Collection HIPAA AAC And ASL Support Google Workspace Microsoft Excel Communication Modeling Classroom Documentation

Freelance Baker

Jan 2025 - Oct 2025 (9 months)

Maintained accurate baking operation records to ensure profitability, directed and supervised production staff, and conducted quality and food-safety checks on ingredients and finished products. Developed original recipes and managed inventory and sanitation for a clean, organized baking environment.

Recipe Development Food Safety Compliance Quality Control Inventory Management Ingredient Storage

Senior Patient Enrollment Advocate

Healthy IO

Mar 2021 - Dec 2024 (3 years 9 months)

Handled 100+ enrollment calls per day to confirm eligibility, resolve insurance questions, and introduce the program to clients while navigating and updating multiple web-based applications. Followed document protocols to safeguard confidential records and recommended service improvements to reduce recurring complaints.

Call Handling Eligibility Verification Client Onboarding Confidentiality Customer Service Process Improvement

Bank Teller

Santander Bank

Jun 2017 - Aug 2020 (3 years 2 months)

Processed high-volume teller transactions, coordinated daily cash reconciliation, and handled cashier’s checks, money orders, and member loan payments while answering customer inquiries about banking products. Built customer relationships, identified sales opportunities, and referred clients to branch partners in financial services.

Cash Reconciliation Cashier’S Checks Customer Service Banking App Guidance Attention To Detail

Resident Assistant

Linwood Center

May 2015 - Sep 2016 (1 year 4 months)

Supported and supervised residential groups of 5–15 by coordinating educational/social programs and mediating conflicts in a timely manner. Assisted residents with personal, career, and educational goals, transportation to appointments, incident reports, and medication administration.

Conflict Resolution Program Coordination Career And Housing Assistance Transportation Support