With ten years of experience working in customer service based roles, I am eager to learn new skills as well as utilize and improve my strongest skills such as problem solving, critical thinking, and organization. I am looking to work for a company long-term that provides opportunities for career advancement!
CGLooking for a job
Christina Givens
@cece-givens
Highly skilled Customer Service Rep with 10 years of working in customer service based roles
United StatesWhat I'm looking for
I am a highly skilled and motivated Collections Agent with ten years of experience working in customer service based roles. Throughout my career, I have developed strong problem-solving, critical thinking, and organizational skills. I have a proven track record of successfully collecting outstanding balances and setting up repayment plans. In my previous role at The Juice Plus+ Company, I collected almost $1 Million as one of two collections agents from April 2022 to January 2023.
I am dedicated to providing exceptional customer service and ensuring customer satisfaction. I have experience in handling inbound and outbound calls and emails, as well as creating invoice templates and receipts for payments. I am well-versed in data security and procedures for protecting sensitive customer information. Additionally, I have trained new collections agents and the new collections supervisor, demonstrating my ability to effectively communicate and share knowledge.
Experience
TC
Collections Agent
The Juice Plus+ Company
Mar 2022 - Mar 2024 (2 years)
Responsible for handling inbound and outbound calls, emails, creating invoice templates, following data security procedures, adjusting balances, and training new agents and supervisors.
TC
Customer Service Representative
The Juice Plus+ Company
Feb 2019 - Feb 2022 (2 years 11 months)
Managed customer and distributor orders, multitasked across computer applications during calls, maintained a positive demeanor with frustrated customers, participated in feedback sessions, and trained new hires.
TG
Server
The Grove Grill
Dec 2018 - Jan 2019 (1 month)
Served guests in a fast-paced environment, ensuring a pleasant dining experience, informed guests of specials and new menu items, and took detailed orders.
BR
Server
Babalu Restaurant
Jul 2018 - Dec 2018 (5 months)
Provided guest service in a fast-paced environment, informed about specials, took detailed orders, and prepared food table-side to enhance guest experience.
IR
Pastry Cook
Interim Restaurant
Feb 2017 - Oct 2017 (8 months)
Baked and plated desserts, followed food handling techniques, maintained a clean work station, and assisted in new pastry concepts.
CS
Sales Associate
Carlo's Bake Shop
Mar 2016 - Jul 2016 (4 months)
Handled custom cake orders, customer service, used Point of Sale system for transactions, and trained new employees.
BI
Baker & Server
Bread Winners Cafe & Bakery: Inwood
Apr 2015 - Jul 2015 (3 months)
Baked pastries, decorated desserts, adjusted recipes, and organized catering events.
FC
Server
FINS Fish & Oyster Co
Aug 2014 - Dec 2014 (4 months)
Utilized POS system for orders, paid attention to detail with modifications, and upsold specials to increase revenue.
Tech stack
Learn about the tools and technologies that Christina likes to use.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Social media
Job categories
Customer ServiceCustomer SuccessCustomer SupportCustomer CareCustomer Service AgentCustomer Success AgentCustomer Support AgentCustomer Service AssociateCustomer Success AssociateCustomer Support AssociateCustomer Support SpecialistCustomer Success SpecialistCustomer Care RepresentativeCustomer Experience AssociateCustomer Experience SpecialistCustomer Service RepresentativeCustomer Support RepresentativeCustomer Success RepresentativeCustomer Experience Representative
Skills
Problem SolvingCommunicationOrganizational SkillsCritical ThinkingPCI ComplianceAttention To DetailCreativeCollectionsCustomer ServiceCustomer SuccessCustomer SupportNegotiationWindowsRemote TeamMS OfficeEmployee RelationsOutbound CallingInvoicingData SecurityBalancingTrainingMultitaskingCustomer CareEmpathyRemote Work
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