Jenny Calderon

I've delivered English-Spanish interpretation in remote healthcare encounters through Nuvo Consulting, using Martti Virtual Care Center for VRI and OPI services. I protect patient confidentiality, apply HIPAA requirements, and ensure accurate, neutral communication between providers and patients.

At YouTube via Teleperformance, I supported creators and users with account management, platform navigation, technical troubleshooting, and content optimization. I documented and escalated complex partner cases while meeting quality, productivity, and customer-satisfaction targets.

For more than a decade, I've taught English, translated, and interpreted for corporate and individual clients, including CFIA, Banco Cathay, Banco Nacional, and International Service Learning. I've also prepared learners for TOEFL and TOEIC and taught business communication to executives and professional staff.

My background also includes SAP support at IBM Costa Rica, university English instruction, curriculum improvement, and academic coordination. I bring near-native English fluency, native Spanish, cultural mediation, and a practical focus on clear communication.