Jenn Joannow

I am a Customer Success Manager and Technical Account Manager with a strong background in the SaaS industry. My expertise lies in onboarding, implementation, and DevOps methodologies, where I have successfully managed enterprise accounts and driven product adoption. I pride myself on my ability to foster cross-functional collaboration and deliver exceptional customer experiences, ensuring that clients receive the technical guidance they need to maximize their engagement with our products.

Throughout my career, I have managed over 150 B2B SaaS accounts, leading onboarding and training initiatives that drive product adoption and upskilling. My experience includes conducting discovery calls to align product solutions with client needs, leading renewals and negotiations, and identifying upsell opportunities for account expansion. I leverage tools such as Salesforce, Pendo, and Jira to monitor customer satisfaction and account health, ensuring revenue retention and minimizing churn.

With a foundation in hospitality management, I excel at building and maintaining lasting client relationships. I am passionate about providing exceptional service and ensuring that every client interaction is a positive one. I am now looking to leverage my skills and experience in a challenging new role that allows me to continue driving customer success and engagement.