Jennifer Roberts
@jenniferroberts2
Experienced customer-focused operations and data annotation specialist.
What I'm looking for
I am an operations-oriented professional with experience in data annotation, customer support, accounts receivable, and quality control across retail and remote contract environments. I consistently apply attention to detail and strong written and verbal communication to produce accurate, high-quality outputs.
In recent roles I annotated and reviewed text, images, audio, and video using rubrics and standardized taxonomies, and provided remote phone support meeting client standards and quotas. I have hands-on experience closing out register systems, processing payments and deposits, investigating account issues, and training staff on order processing and data entry systems.
I am self-motivated, a team player, and an experienced SME trainer who adapts to remote and in-person roles. I seek opportunities where I can apply my problem-solving skills, multi-tasking ability, and technical proficiency to improve operations and data quality.
Experience
Work history, roles, and key accomplishments
Data Annotator
Data Annotation Tech
Aug 2025 - Dec 2025 (4 months)
Tagged and categorized text, images, audio, and video per detailed guidelines, created rubrics and taxonomies, and flagged dataset inconsistencies to ensure high-quality labeled data.
Phone Operator
Ver A Fast
May 2025 - Aug 2025 (3 months)
Provided remote customer phone support across multiple client projects, consistently met client quotas and standards, and served as backup support for team supervisors.
Store Operations Assistant
Lonestar Bloom
Jan 2022 - Dec 2024 (2 years 11 months)
Managed accounts receivable and daily close-out processes for 32 stores, processed payments and deposits, investigated account issues, and trained stores on order processing and corrections.
Phone Operator
Ver A Fast
Jan 2018 - Dec 2018 (11 months)
Provided remote customer service and phone support for multiple projects, met and exceeded client standards and served as backup supervisor support via Skype.
Quality Control Supervisor
Community Outreach Group
Jan 2016 - Dec 2016 (11 months)
Trained field staff on legal rights and device use, verified and categorized city data entries, and submitted reports to operations while meeting quality control standards for Dover, NH.
Customer Service Rep
Lumber Liquidators
Jan 2013 - Present (13 years)
Advised customers on product inventory and pricing, tracked orders and coordinated pickups, and educated customers on flooring options to support sales and service.
Education
Degrees, certifications, and relevant coursework
Kee's Business College
Associate of Arts, Business / Office Administration
2004 - 2006
Completed an Associate of Arts program focused on business-related coursework and office skills.
U.S. Army
Service / Military Training, Military Service
2001 - 2004
Served in the U.S. Army with training and duties performed at Fort Bragg; gained discipline and technical skills relevant to administrative and operational roles.
I. C. Norcom High School
High School Diploma, General Secondary Education
1996 - 2000
Graduated with a high school diploma completing secondary education in Portsmouth, Virginia.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Jennifer?
You can contact Jennifer and 90k+ other talented remote workers on Himalayas.
Message JenniferFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
