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Jennifer Roberts

@jenniferroberts2

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Experienced customer-focused operations and data annotation specialist.

United States

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What I'm looking for

I am looking for remote or on-site roles in data annotation, operations, or customer support where I can apply my attention to detail, training experience, and process-improvement skills within a collaborative, quality-focused team.

I am an operations-oriented professional with experience in data annotation, customer support, accounts receivable, and quality control across retail and remote contract environments. I consistently apply attention to detail and strong written and verbal communication to produce accurate, high-quality outputs.

In recent roles I annotated and reviewed text, images, audio, and video using rubrics and standardized taxonomies, and provided remote phone support meeting client standards and quotas. I have hands-on experience closing out register systems, processing payments and deposits, investigating account issues, and training staff on order processing and data entry systems.

I am self-motivated, a team player, and an experienced SME trainer who adapts to remote and in-person roles. I seek opportunities where I can apply my problem-solving skills, multi-tasking ability, and technical proficiency to improve operations and data quality.

Experience

Work history, roles, and key accomplishments

Data Annotator

Data Annotation Tech

Aug 2025 - Dec 2025 (4 months)

Tagged and categorized text, images, audio, and video per detailed guidelines, created rubrics and taxonomies, and flagged dataset inconsistencies to ensure high-quality labeled data.

Data Annotation Quality Assurance Taxonomy Design Attention To Detail Written Communication Critical Reasoning

Phone Operator

Ver A Fast

May 2025 - Aug 2025 (3 months)

Provided remote customer phone support across multiple client projects, consistently met client quotas and standards, and served as backup support for team supervisors.

Customer Support Phone Support Remote Work Quota Achievement Skype Multitasking Client Communication

Store Operations Assistant

Lonestar Bloom

Jan 2022 - Dec 2024 (2 years 11 months)

Managed accounts receivable and daily close-out processes for 32 stores, processed payments and deposits, investigated account issues, and trained stores on order processing and corrections.

Accounts Receivable Order Processing Payment Processing Training Reporting

Phone Operator

Ver A Fast

Jan 2018 - Dec 2018 (11 months)

Provided remote customer service and phone support for multiple projects, met and exceeded client standards and served as backup supervisor support via Skype.

Customer Service Phone Support Remote Work Quota Achievement Skype Multitasking

Quality Control Supervisor

Community Outreach Group

Jan 2016 - Dec 2016 (11 months)

Trained field staff on legal rights and device use, verified and categorized city data entries, and submitted reports to operations while meeting quality control standards for Dover, NH.

Quality Control Training Data Verification Reporting Field Operations Device Training Compliance Process Improvement

Customer Service Rep

Lumber Liquidators

Jan 2013 - Present (13 years)

Advised customers on product inventory and pricing, tracked orders and coordinated pickups, and educated customers on flooring options to support sales and service.

Customer Service Scheduling Product Education Communication Customer Relations Problem Solving

Education

Degrees, certifications, and relevant coursework

Kee's Business College

Associate of Arts, Business / Office Administration

2004 - 2006

Completed an Associate of Arts program focused on business-related coursework and office skills.

U.S. Army

Service / Military Training, Military Service

2001 - 2004

Served in the U.S. Army with training and duties performed at Fort Bragg; gained discipline and technical skills relevant to administrative and operational roles.