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Ashley RogersAR
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Ashley Rogers

@ashleyrogers

Professional experienced with 12 years of customer service, 8 years of data entry, 3 years as administrator, and 2 years of AI utilization.

United States
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What I'm looking for

I seek remote or hybrid roles in customer support or operations where I can apply CRM and data integrity expertise, generative AI, and process-driven problem solving to improve efficiency and handle high-volume, detail-oriented work.

Repetitive workloads constantly engage me and keep me motivated to accomplish tasks efficiently. My experience brings proficiency to the integrity of data management, operational coordination, and customer service from varying business environments. For two years I have strategically used generative AI for operations, efficiency, research, and data integrity.

For two years, I have exhaustively used LLM Generative AI for their continuous improvement and for diverse personal and professional applications. My work includes conducting NLP Data Analysis to detect and correct discrepancies, thereby improving accuracy and reliability, suggesting improvements to LLM processing and language output, and evaluating the accuracy and factual grounding of AI-generated data by comparing it with information from reputable sources.

My experience as an Independent Contractor at Mercor Intelligence involved performing data annotation tasks for both human and AI-generated media, text, and audio content, directly providing to the improvement of AI prompts and responses in terms of quality, clarity, and effectiveness.

As a Home Agent working for Colony Brands, I utilized Interaction Desktop to multitask and manage a high volume of inbound calls, resolve requests, and fulfill orders. Pega CRM software was used for account management, financial record maintenance, strengthening customer relations, influencing sales, and monitoring inventory volume.

While working at Stevenson Nursery, Landscaping, and Irrigation for 3 years, my work as a Nursery Manager refined my administrative and professional customer-facing skills with B2C and B2B (residential, business, and government clients) for a hybrid opportunity. I was responsible for strategizing purchasing and placement, forecasting supply demand, providing to open to buy budgeting, calculating purchasing projections, scheduling and coordinating client projects, and meticulously managing inventory data to ensure accuracy and mitigate risks. My administrative accountability included processing payments and retaining organized financial records. I identified functional discrepancies with customer comprehension and information provision and created a comprehensive website to provide an inclusive database for public access with information relevant for each plant entry, a valuable commodity on the internet that tripled our onsite and online traffic. As a Website Admin, I performed routine data integrity maintenance and content management, including extensive organization and accurate data conversion for 200+ entries, providing efficient management of large datasets and maintaining complex systems remotely.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Seminole State College logoSC

Seminole State College

Some College

2011 - 2012

Completed coursework at Seminole State College from 2011 to 2012.

Tech stack

Software and tools used professionally

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Ashley Rogers - Independent Contractor - Mercor Intelligence | Himalayas