mellissa dauley

I am a highly organized, detail-oriented professional with extensive remote experience in customer service, fraud investigation, and data annotation. I consistently maintain high productivity, meet targets, and ensure exceptional client satisfaction while working independently or with distributed teams.

My background includes reviewing and validating large datasets for AI model training at Meta (Mercor), where I identified data anomalies, improved data integrity, and maintained documentation to support SOPs and continuous improvement. Previously, I supported TurboTax customers across phone, email, and chat, troubleshooting issues, guiding tax-related questions, and contributing customer feedback for product improvements.

I am proficient with various software tools and platforms, actively implement feedback and coaching, and focus on clear communication, empathy, and process adherence. I am pursuing a BA in Information Technology at Western Governors University to further strengthen my technical foundation.