I've led training operations at GP Strategies since 2007, managing SLA deadlines, course setup quality, customer relationships, and continuous improvement initiatives.
I coach and develop employees, support recruiting and onboarding, and coordinate training schedules, facilities, equipment, materials, and new-hire orientation. I also handle financial administration including reconciliations, journal entries, purchase requisitions, and invoice processing.
Earlier, I managed promotional coupon and rebate programs at CompUSA, supervised POS support, and worked in accounts receivable at John Deere AMC. I bring more than 20 years of experience improving operations, resolving issues, and keeping customer-facing programs on track.
