Jennifer oyamenda

Provided professional and customer-focused support to policyholders regarding insurance products, policies, billing, claims, and account-related inquiries. Served as a primary point of contact, responding to inquiries through telephone, email, and other approved channels while verifying account details.

Conducted high-volume outbound calls to introduce and promote insurance products and services. Generated sales leads by identifying potential customers and assessing their insurance needs, while clearly explaining policy benefits and terms.

Assisted customers with travel inquiries, bookings, reservations, and ticketing services. Responded to inquiries via phone, email, and in-person, providing accurate information on schedules, fares, and routes.

Completed the Dakins Foreign Customer Service Training.

Earned a Bachelor of Arts in English Communication and Literature from the University of Benin in 2023.