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Jennifer Odugbo

@jenniferodugbo

Message

I support health plan members through care navigation, benefits verification, scheduling, and compliant documentation.

Nigeria

Message

What I'm looking for

I'm looking for a customer care or healthcare support role where I can improve member experiences, manage compliant documentation, resolve issues efficiently, and grow in care coordination, operations, or project support.

At Kalon Essence, I support health plan members with benefits, coverage, care support, in-home assessment scheduling, and virtual care visits through Genesys Cloud and Apollo.

I've also documented client interactions as a Virtual Medical Scribe, supported regulatory compliance at NAFDAC, and managed customer orders, inventory, and quality checks at mPharma Nigeria. My work combines patient engagement, stakeholder communication, accurate records, and timely issue resolution.

I consistently meet service and quality targets, helped improve documentation workflows to reduce client inquiry response time by 20%, and contribute to knowledge resources that strengthen team efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Kalon Essence

Apr 2025 - Present (1 year 6 months)

Respond to inbound calls from health plan members regarding benefits, coverage, and care support services using Genesys Cloud. Conduct outbound outreach to schedule assessments and follow up with members to encourage primary care visits.

Genesys Cloud Apollo Healthcare Navigation Compliance