JNJennifer Norris
@jennifernorris
Strategic executive leader with expertise in healthcare operations.
United StatesWhat I'm looking for
I am a strategic and results-driven executive leader with over 6 years of progressive experience in health insurance and healthcare operations. My proven track record as a Chief Strategy Officer has equipped me with the skills to lead organizational growth, care transformation, and cross-functional initiatives in a remote environment with over 300 employees. I excel at using data to inform decision-making, implement scalable systems, and align operational practices with long-term business goals.
Throughout my career, I have been recognized for driving innovation, maximizing efficiency, and delivering improved care outcomes. In my current role at Complete Health Advisors, I direct strategic growth initiatives and operational planning, leading cross-functional teams to enhance client care and performance. My experience also includes managing remote sales operations and developing training programs that ensure compliance and boost productivity.
Experience
Work history, roles, and key accomplishments
Chief Strategy Officer
Complete Health Advisors
Jul 2022 - Present (2 years 11 months)
Directed strategic growth initiatives and operational planning across a national health insurance firm with 300+ employees. Led cross-functional teams in the execution of scalable systems to enhance client care, efficiency, and long-term performance. Conducted comprehensive financial modeling, forecasting, and budget planning to inform high-level decision-making.
Regional Sales Manager
Medicare Made Easy
Jun 2021 - Present (4 years)
Managed remote sales operations across multiple states, driving Medicare product enrollment and agent compliance. Developed regional strategies that exceeded performance targets while upholding CMS regulatory standards. Led virtual coaching sessions, team huddles, and individual performance reviews to boost agent productivity.
Medicare Sales & Enrollment Trainer
Platinum Choice Health Care
Jan 2020 - Present (5 years 5 months)
Designed and delivered CMS-compliant training programs for remote agents across Medicare Advantage and Supplement plans. Built scalable onboarding and professional development processes that reduced agent ramp-up time. Integrated regulatory updates into training modules and monitored learning retention via audits and role-plays.
Education
Degrees, certifications, and relevant coursework
South Columbus High School
Diploma, General Studies
Completed a comprehensive high school curriculum. Successfully earned a high school diploma.
Availability
Location
United StatesAuthorized to work in
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