Jennifer Bailey
@jenniferbailey
I lead retirement services operations, building high-performing teams and improving complex regulated processes.
United StatesWhat I'm looking for
At Voya Financial and OneAmerica, I’ve led retirement services operations, built high-performing teams, and delivered results in complex, heavily regulated environments.
Across director and operations leadership roles, I’ve led large-scale operational functions, strengthened accountability, and driven process improvements that enhance performance and client experience. I take a hands-on, people-first approach by investing time in understanding teams, coaching leaders, and developing talent.
My career also includes employee benefits operations leadership at OneAmerica and senior management experience at Capital Group.
I’m passionate about improving operational efficiency, partnering across the business to solve problems, and executing strategic priorities that make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Senior Director of Operations, Retirement Services
Jul 2022 - Apr 2026 (3 years 9 months)
Led retirement services operations with a focus on operational excellence, process improvement, and change management. Built and developed high-performing teams in a heavily regulated environment.
(Senior) Director of Operations, Retirement Services
Jul 2022 - Apr 2026 (3 years 9 months)
Worked as (Senior) Director of Operations, Retirement Services at Voya Financial (Formerly OneAmerica Financial).
Worked as Director of Operations, Retirement Services at OneAmerica.
Manager, Retirement Services Operations
Worked as Director of Operations at OneAmerica.
Worked as Employee Benefits Operations Manager at OneAmerica.
Worked as Senior Manager at Capital Group.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science in Business Management, Business Management
2017 - 2021
Pursued a degree in Business Management from Western Governors University, completing the program in 2021.
Western Governors University
Business Management
2017 - 2021
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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