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JENNIFER MOCORRO

@jennifermocorro

Medical Virtual Assistant supporting patient coordination and executive operations remotely.

In my current freelance work as a Medical Virtual Assistant / Executive Assistant, I manage patient communications, appointments, follow-ups, and EHR/EMR records. I also coordinate referrals and assist with intake, billing, and healthcare-provider communication.

I bring experience in healthcare administration and executive support, including managing calendars and preparing business documents. At Medina College / Medina General Hospital, I coordinated Physical Therapy clinical internship programs and supported patient referrals and treatment.

Experience

Work history, roles, and key accomplishments

Current

Medical Virtual Assistant / Executive Assistant

Current

Freelancer

Jul 2024 - Present (2 years 3 months)

Managed patient communications, appointments, follow-ups, and administrative workflows. Coordinated referrals, consultations, and communication with healthcare providers.

Current

Back-Office / Customer Support

Current

Concentrix Inc.

Jul 2018 - Present (8 years 3 months)

Managed back-office accounts, data, and customer information. Resolved billing and account disputes through accurate research and documentation.

Back Office Support Data Management Customer Service Billing Documentation Confidentiality

Administrative Assistant

Good Day Coordinating Inc.

Feb 2006 - Apr 2018 (12 years 2 months)

Provided administrative and operational support to management. Managed corporate documents, permits, licenses, and government filings.

Administrative Support Document Management Tax Documentation Financial Records Cash Flow Tracking Correspondence Travel Arrangements Peach Tree Accounting Quicken Microsoft Office

Administrative Assistant

Castle Corporation

Mar 2004 - Feb 2006 (1 year 11 months)

Provided administrative and operational support to management. Handled corporate documentation, permits, tax records, and financial documentation.

Administrative Support Documentation Permits Tax Records Financial Documentation Cash Flow Records Peach Tree Accounting Customer Service

College Instructor – Caregiver Course

Medina College

Oct 2003 - Feb 2004 (4 months)

Conducted lectures and practical training in caregiving and activities of daily living. Trained students in safe transfer, lifting, and patient-care techniques.

Teaching Caregiving Patient Care Training Evaluation

Clinical Coordinator / Clinical Supervisor

Medina College / Medina General Hospital

Jun 1994 - Feb 2004 (9 years 8 months)

Coordinated Physical Therapy clinical internship programs and affiliated facilities. Prepared clinical schedules, affiliation agreements, evaluations, and student records.