Jennifer dos santos

I’m an Account Manager who builds long-term client outcomes through strategy, clear communication, and measurable delivery. I’ve managed portfolios across B2B SaaS, pairing customer success with practical execution to drive retention and expansion.

At Authority Brand, I managed 40+ client accounts, overseeing ongoing strategy and delivery to ensure consistent measurable impact. I onboarded clients through a structured 90-day accelerator program, achieving an 85% conversion rate to long-term monthly subscriptions, and I improved internal efficiency by developing SOPs. I also led QA across scripts, strategy plans, client videos, and design deliverables while coordinating design and creative teams to keep timelines on track.

Previously at Expensify/PartnerHero, I owned 100+ SMB and enterprise accounts as the primary point of contact for C-suite stakeholders across renewals, expansion, and ongoing success. I drove upsell and cross-sell opportunities using usage and spending data, and led API and ERP integrations with NetSuite, QuickBooks, and Sage Intacct, partnering closely with engineering and product. I also spearheaded an Account Management pilot team, onboarding 40+ Account Managers, authored a proactive engagement guide, and used performance data to run account reviews that minimized churn and maximized revenue retention.

Before account management, I worked as a Customer Service Associate, resolving technical issues for hundreds of clients weekly, collaborating cross-functionally to fix systemic problems, and maintaining an internal knowledge base. I’ve always leaned into structured processes—SOPs, QA, and training—because I believe operational rigor and stakeholder trust are what make growth sustainable.