Jennifer Kelly

Managed customer relations, billing, and payments while answering phones. Provided essential assistance to the veterinary staff as needed.

Assisted customers with order and payment issues, ensuring customer privacy was protected. Utilized company-owned computer programs to track shipments, check order status, and process refunds and returns.

Verified patient information, recorded medical history, and prepared patients for examinations by performing preliminary physical tests. Assisted doctors with in-office procedures, performed EKGs and injections, and managed referrals and insurance prior authorizations.

Reviewed medical forms for durable medical equipment necessity and made follow-up calls to physician offices for appropriate documentation. Verified patient information and ensured compliance with Medicare guidelines, documenting all call results in the CRM system.

Activities and societies: Varsity soccer and softball. Habitat for Humanity, Salem Hospital maternity ward and Crombie Street Homeless Shelter.

Completed high school education, gaining foundational knowledge across various subjects. Actively participated in varsity sports and engaged in significant community volunteer work.

Grade: 4.0 (first semester), 3.7 (second year)

Undertook an Education Major, successfully completing two years of the program. Achieved high academic standing, including a 4.0 GPA in the first semester and a 3.7 GPA for the second year.