Open to opportunities

Jennifer Harris

@jenniferharris1

Healthcare Documentation Specialist and Intake Specialist leveraging HIPAA-compliant audits to reduce denials and improve patient outcomes.

United States

Message

What I'm looking for

I’m looking for a remote-friendly healthcare operations role where I can drive HIPAA-compliant documentation audits, manage high-volume intake, and collaborate with clinicians to reduce claim denials while improving documentation quality.

I’m a Detail-oriented Healthcare Documentation Specialist, Intake Coordinator, and Data Entry Professional with over five years of experience supporting medical operations, patient intake, insurance verification, documentation review, compliance audits, and customer service. In my current Intake Specialist / Audit Specialist role, I review and audit patient documentation for Medicare, Medicaid, and payer-specific requirements, verifying accuracy before submission to reduce denials and reimbursement delays.

I utilize Brightree and AuditShare to manage audit requests, track documentation requirements, and support continuation of benefits, prior authorizations, and insurance-related documentation. Previously, I handled appointment scheduling and intake support for veterans, maintaining HIPAA-compliant records and referral processing while managing high-volume workloads with strong accuracy and follow-through.

Experience

Work history, roles, and key accomplishments

Intake & Audit Specialist

AdaptHealth

Sep 2022 - Mar 2026 (3 years 6 months)

Reviewed and audited patient documentation to meet Medicare, Medicaid, and commercial payer requirements while processing high-volume medical records. Used Brightree and AuditShare to manage audit requests, ensured submission-ready accuracy, and collaborated to obtain missing records while maintaining HIPAA compliance.

Medical Records Management Documentation Review Insurance Verification Medicare Medicaid HIPAA compliance Brightree AuditShare Prior Authorizations Data Entry EMR EHR Systems

Appointment Scheduler

Sierra7 / Optum

Jan 2021 - Aug 2022 (1 year 7 months)

Scheduled appointments for veterans in Community Care programs by verifying demographics, insurance, referrals, and authorization requirements. Maintained HIPAA-compliant patient records and coordinated with patients, providers, and specialty clinics to support timely scheduling and follow-up.

Appointment Scheduling Patient Intake Insurance Verification Authorization HIPAA compliance Customer Service High Volume Data Entry Remote Coordination

Customer Service Representative

The Results Companies (Humana)

Aug 2020 - Jan 2021 (5 months)

Assisted Medicare members with billing inquiries, provider searches, prescription benefits, and plan information while documenting interactions in company systems. Resolved member concerns while meeting productivity, compliance, and quality standards and coordinating with providers and pharmacies as needed.

Medicare Billing Support Plan Information Support Customer Service Member Records Documentation Quality Assurance & Compliance Cross functional Coordination