At Luvme Hair, I supported customers through email and live chat, helping with orders, shipping, returns, refunds, and product questions. I used Shopify, the customized Lark CRM, and Google Workspace to manage interactions and keep records accurate.
At Galaxy Backbone, I responded to customer inquiries by phone and email, documented transactions, and coordinated with internal departments to support timely service.
As a Virtual Assistant for Steve Dayloe, I managed calendars, prepared business documents, and updated Shopify and Etsy listings. I also supported sales and administrative work through CRM updates, customer follow-ups, and appointment scheduling.
