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Jennifer Baum

@jenniferbaum

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Product manager with strong technical database background driving customer-focused, KPI-driven solutions.

United States

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What I'm looking for

I seek a senior product role where I can lead cross-functional teams in an Agile environment, drive roadmap execution, and deliver customer-focused, metric-driven products while fostering transparency and continuous learning.

I am a results-driven Product Manager with a strong technical foundation and extensive experience leading remote, multidisciplinary teams in Agile environments such as Scrum, Kanban, and SAFe.

I specialize in backlog prioritization, stakeholder management, and defining business value through clear user stories and acceptance criteria, partnering closely with engineering during discovery to shape solutions.

My background includes product leadership at SMA Technologies and Fiserv, where I drove roadmap strategy, performance analytics, and feature adoption, and earlier hands-on technical roles as a DBA and data engineer across Oracle, MySQL and SQL Server platforms.

I am passionate about continuous learning, transparency, and building cohesive teams that deliver customer-focused products which meet business objectives and exceed KPIs.

Experience

Work history, roles, and key accomplishments

Product Manager

SMA Technologies

Mar 2022 - Apr 2025 (3 years 1 month)

Managed product backlog and drove product strategy, prioritization, and feature delivery for a remote automation solution, improving feature adoption and aligning releases to business KPIs.

Product Management Agile Scrum Kanban SAFe Stakeholder Management Roadmapping Product Analytics Market Research

Product Manager, Performance Analytics

Fiserv

Apr 2018 - Dec 2021 (3 years 8 months)

Owned product strategy and roadmap for performance analytics, analyzed cross-functional processes, and delivered integrated requirements to meet stakeholder priorities and business goals.

Product Strategy Roadmapping Requirements Gathering Cross Functional Collaboration Analytics Agile Stakeholder Management Business Process Analysis

Enterprise Agile Coach

Fiserv

Sep 2016 - Apr 2018 (1 year 7 months)

Coached portfolio and program teams on agile practices, decomposed initiatives to story level, and facilitated stakeholder communication to improve delivery cadence and alignment.

SAFe Kanban Portfolio Management Facilitation Process Improvement

Problem Director / Technical Account Manager

Fiserv

May 2014 - Sep 2016 (2 years 4 months)

Managed incident and problem resolution processes, identified root causes and trends, and reported risk and corrective actions to business leadership to improve operational stability.

Incident Management Root Cause Analysis Problem Management Process Improvement Technical Account Management

Database Engineer

Digistrive

Jun 2013 - Oct 2013 (4 months)

Performed data mapping and developed views, stored procedures, and ETL processes to migrate Magento e-commerce data for development, testing, and reporting.

MySQL ETL Stored Procedures Data Mapping Magento SQL Data Migration Data Analytics

MySQL Database Administrator

Innovia Group

Jan 2009 - Jun 2013 (4 years 5 months)

Managed and troubleshot MySQL production and development environments, developed stored procedures and data migration tools, and supported data model development for new database environments.

MySQL T SQL Stored Procedures Data Migration Database Administration Data Modeling Performance Tuning ETL

Oracle Database Administrator

Kronos Inc.

Jan 2002 - Aug 2005 (3 years 7 months)

Installed and managed Oracle databases for Workforce Central, developed stored procedures and upgrade scripts to support seamless schema upgrades and application development.

Oracle 8i 9i 10g Pl SQL Database Upgrades Unix)Performance Tuning Stored Procedures Schema Migration Database Administration Unix

Oracle Database Administrator

Sapient Corporation

Sep 1999 - Nov 2000 (1 year 2 months)

Maintained production and development Oracle instances, applied patches, refreshed test instances, and researched upgrades to support application stability and deployments.

Patching Instance Refresh Performance Monitoring SQL

SQL Server Systems Administrator

GTE Internetworking

Mar 1998 - Sep 1999 (1 year 6 months)

Managed backups, maintenance, and administration of SQL Server environments and administered Windows NT systems to ensure environment reliability and security.

Backup Maintenance Disaster Recovery Security Performance Monitoring System Administration