Open to opportunities

Jennifer Agida

@jenniferagida

Compassionate hospitality customer care professional with 6+ years supporting guests through empathy, communication, and calm conflict resolution.

Nigeria

Message

What I'm looking for

I’m looking for a hospitality role where I can deliver compassionate, confidential customer care—listening patiently, resolving concerns calmly, and building trust in a safe, respectful environment.

I’m a compassionate, empathetic hospitality professional with over six years of experience providing exceptional customer care. I’m a patient, non-judgmental listener who makes people feel heard, understood, and supported, while building trust and maintaining confidentiality.

In my roles as Food & Beverage Captain and Senior Waitress, I resolved guest concerns calmly, handled sensitive situations with discretion, and supervised and supported team members. I bring excellent communication, emotional intelligence, and strong verbal and written English skills to create a safe, respectful environment for meaningful conversations.

Experience

Work history, roles, and key accomplishments

Food & Beverage Captain

Fraser Suites Abuja

Mar 2022 - Mar 2026 (4 years)

Listened to guests and responded with empathy and professionalism, resolving concerns calmly to ensure positive outcomes. Supervised and supported team members while handling sensitive situations with discretion and confidentiality.

Active Listening Empathy Confidentiality PROFESSIONAL Conflict Resolution Relationship Building Time Management Problem Solving Team Supervision

Senior Waitress

Fraser Suites Abuja

Jul 2020 - Feb 2022 (1 year 7 months)

Provided personalized customer service with effective communication to guests and colleagues, maintaining patience and professionalism. Built trust through consistent, supportive guest interactions.

Customer Service Patience PROFESSIONAL Relationship Building Active Listening

Waitress

Fraser Suites Abuja

Oct 2019 - Jun 2020 (8 months)

Delivered friendly and attentive service while building positive guest relationships. Ensured guests felt supported through respectful and responsive customer care.

Relationship Building Active Listening