Jennifer Adele

Sales and Customer Success professional with over four years of experience managing a large number of accounts while maintaining high customer satisfaction. I am focused on driving sales and business growth while building positive long-term relationships with customers. I have a demonstrated success in spearheading customer success and retention initiatives.

At Rally Trade, I developed in-depth knowledge of the company's products, services, and processes to provide accurate information to clients. I cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills. I acted as the primary operational point of contact for clients, nurturing ongoing communication with both internal and external stakeholders. I spearheaded the development of customer success plans, resulting in an increase in customer onboarding success rate. I also designed and developed a customer feedback survey program, resulting in an all-time high customer satisfaction score.

At The Bra Girl, I built and maintained strong relationships with existing clients, understanding their needs and providing solutions to meet their requirements. I conducted deep dive analysis on issues impacting customer performance and provided feedback to customers on product development and process improvement. I also assisted customers with queries related to products, increasing efficiency and driving sales. I managed inbound calls, addressed inquiries and complaints, and proactively updated customers on shipment status and exceptions. I negotiated and closed sale deals and developed new sales and client retention models.