Faith Philip

Managed administrative tasks such as scheduling appointments, arranging travel accommodations, and organizing documents. Handled email correspondence, responded to inquiries, and prioritized messages for timely follow-up. Conducted internet research to gather information on various topics, assisting with project planning and decision-making. Provided virtual support during meetings, including note

Served as the initial point of contact for customers seeking product information, assistance, or sales inquiries via phone, chat, or email. Conducted effective engagement strategies to understand customer needs and preferences, guiding them through product quality and benefits. Utilized active listening skills to analyze customer inquiries and provide personalized solutions, ensuring a positive cu

Delivered top-notch customer service by promptly addressing customer inquiries and resolving issues with professionalism and efficiency. Managed a high volume of customer interactions including calls, emails, and chats, accurately documenting each interaction and ensuring appropriate follow-up. Collaborated closely with our sales teams to escalate and resolve complex customer issues, ensuring swif