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Jenna BakerJB
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Jenna Baker

@jennabaker1

Salesforce Administrator at KM Associates of New York, Inc. who automated opportunity outreach and increased business by at least 10%.

United States
Message

At KM Associates of New York, Inc., I architected Flow automation that emailed decision-maker contacts on Open Opportunities, increasing business by at least 10% within one month. I also built Screen Flows to send invoices across business entities and maintained Accounting Seed multi-ledger configurations for accurate financial reporting.

At Praxis Solutions LLC, I built complex client billing Flows using Apex actions and SOQL where needed, and completed Salesforce data migrations with zero data loss or inaccuracies. I also developed an internal time-entry application with Screen Flow and Sortable Data Grids.

At CallPass, I automated duplicate management with Cloudingo, improving sales team efficiency by 43%, and implemented Salesforce CPQ and Account Engagement (Pardot). I led the Lightning Experience rollout to 100% user adoption within one month and created Salesforce documentation and training for administrators and sales users.

Experience

Work history, roles, and key accomplishments

KI
Current

Salesforce Administrator

KM Associates of New York, Inc.

Aug 2024 - Present (2 years 2 months)

Architected Flow automation that increased business by at least 10% within one month and built Lightning Screen Flows for invoicing across multiple entities. Served as primary Salesforce contact, created executive reports, and managed integrations and data migrations.

Education

Degrees, certifications, and relevant coursework

RW

RAD Women

Intro to Coding (Part I), Coding

Intro to Coding (Part I) training.

LL

LinkedIn Learning

DevOps Foundations, DevOps

DevOps Foundations course.

LL

LinkedIn Learning

Generative AI, Artificial Intelligence

Generative AI course.

LL

LinkedIn Learning

Programming Foundations: Fundamentals, Programming

Programming Foundations: Fundamentals course.

University of Central Missouri logoUM

University of Central Missouri

Bachelor of Science

Bachelor of Science degree from the University of Central Missouri.

SA

Salesforce

Salesforce Certified Administrator, Salesforce Administration

Salesforce Certified Administrator certification.

Salesforce logoSA

Salesforce

Salesforce AI Associate, Artificial Intelligence

Salesforce AI Associate certification.

Trailhead logoTR

Trailhead

Agentblazer Champion, Salesforce

Agentblazer Champion recognition.

Copado logoCO

Copado

Copado Fundamentals I, DevOps

Copado Fundamentals I certification.

Tech stack

Software and tools used professionally

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