Open to opportunities

Jen Castillo

@jencastillo

Message

Experienced outbound caller specializing in appointment setting and lead generation.

Philippines

Message

What I'm looking for

I seek a role focused on outbound calling and appointment setting where I can leverage my lead qualification and live-transfer skills, work toward measurable targets, and contribute to a collaborative, results-oriented team environment.

I am a results-driven outbound sales and appointment-setting professional with over five years of experience in cold calling, lead generation, client prequalification, and live transfer campaigns.

I have worked across healthcare, insurance, political surveys, business services, and local Google My Business campaigns, consistently meeting daily call quotas and conversion targets.

My strengths include persuasive communication, building rapport with diverse clients, accurate data collection and call logging, and coordinating with internal teams to close processes.

I take pride in verifying enrollments, screening prospects for eligibility, and transferring qualified leads to licensed agents to maximize conversion and client satisfaction.

Experience

Work history, roles, and key accomplishments

Cold Caller / Researcher

ITAD Solutions Inc.

Sep 2025 - Dec 2025 (3 months)

Researched and contacted e-waste recycling companies, verified services with decision-makers, and logged call results in spreadsheets.

Research Cold Calling Data Entry CRM Reporting

Lead Verifier (Fronter)

Benefits Center

Nov 2023 - Aug 2025 (1 year 9 months)

Verified healthcare enrollments for the US insurance marketplace and offered supplemental dental and vision coverage while handling live transfers to licensed agents.

Healthcare Enrollment Insurance Live Transfers Customer Service Data Entry CRM

Outbound Cold Caller

Xcel BPO

Dec 2022 - Dec 2022 (0 months)

Contacted customers about Automotive Vehicle Protection warranties and transferred interested clients to licensed agents for follow-up.

Cold Calling Automotive Sales Customer Outreach CRM

Outbound Appointment Setter

Connectum LLC

Apr 2022 - Oct 2022 (6 months)

Assisted customers in claiming and verifying Google My Business listings and coordinated with billing and engineering teams for final processing.

Appointment Setting CRM Data Entry

Appointment Setter

Uptalk Solutions

Sep 2021 - Dec 2021 (3 months)

Scheduled appointments to renew or optimize Google My Business profiles, coordinating customer needs with service teams.

Appointment Setting Google Business Profile Scheduling CRM Communication Data Entry

Appointment Setter

US Medicare Solutions

May 2021 - Jun 2021 (1 month)

Screened seniors for Medicare plan eligibility and scheduled appointments with licensed agents while assisting clients to explore better coverage options.

Appointment Setting Lead Screening Scheduling Customer Service Live Transfers CRM Communication

Telemarketer / Cold Caller

Bluelogics Solutions

Jun 2020 - Mar 2021 (9 months)

Prequalified leads across auto insurance, final expense, and Medicare/Medigap campaigns and transferred qualified prospects to licensed agents for closing.

Telemarketing Lead Qualification Medicare Final Expense Live Transfers CRM

Surveyor Agent

Amdellatre Solutions

Mar 2020 - Jun 2020 (3 months)

Conducted political surveys with US households, ensuring accurate data collection and reporting for campaign research.

Surveying Data Collection Phone Interviews Data Entry Reporting CRM Communication

Cold Caller / Telemarketer

RBL Solutions

Jul 2018 - Mar 2020 (1 year 8 months)

Prequalified senior leads for Medicare Supplement campaigns and transferred qualified prospects to licensed agents, consistently meeting daily call quotas and conversion targets.