Jenae McClelland
@jenaemcclelland
I am an organized operations and real estate professional delivering client-focused results.
What I'm looking for
I am an organized, dependable operations and real estate professional with years of cross-industry experience in support services, administration, and small business management. I thrive on managing competing priorities and delivering measurable results for clients and teams.
Most recently I worked as a licensed real estate agent where I assessed home features, led client tours, and researched market trends to identify opportunities. Before that I managed Global Support Services at a national hospitality brand, overseeing four departments, developing training materials, and maintaining productivity within labor allowances.
I bring practical process and documentation experience from roles at Mesa Community College and as an operations co-owner of a landscaping business, where I implemented procedures, coordinated schedules, and handled payments and payroll. Early roles in data entry reinforced my attention to accuracy and regulatory confidentiality. I use a broad toolset including MS Office, PeopleSoft, ServiceNow, and multiple CRM and scheduling platforms.
I am seeking a role where I can lead teams, improve processes, and continue delivering client-focused service in a collaborative environment.
Experience
Work history, roles, and key accomplishments
Realtor
Regal Realtors
Aug 2024 - Apr 2025 (8 months)
Assessed home features to match client requirements, scheduled and conducted tours of potential homes, and researched market trends to identify the best financial opportunities for clients.
Manager of Global Support Services
TGI Fridays
Dec 2020 - Sep 2024 (3 years 9 months)
Managed all four departments within the support call center, created and reviewed training materials, and maintained productivity while adhering to labor allowances.
Administrative Assistant 2
Mesa Community College
Aug 2015 - Sep 2019 (4 years 1 month)
Reviewed and revised departmental documentation to meet district policy, implemented procedural documentation per standards, and maintained accurate payment records and reports.
Operations Manager/Co-Owner
B.C. Reliable Landscaping LLC
Jun 2011 - Dec 2015 (4 years 6 months)
Maintained client communication and confidentiality, coordinated work schedules for all employees, and accurately tracked payments and employee pay to ensure smooth operations.
Data Entry Specialist
GC Services
Jun 2010 - Jun 2012 (2 years)
Maintained confidential client records in accordance with regulations, compiled and verified accuracy of data entered into systems, and supported effective communication across teams.
Education
Degrees, certifications, and relevant coursework
Champions School of Real Estate
Licensed Real Estate Agent, Real Estate
Completed real estate licensure program and obtained real estate license in August 2024.
Grand Canyon University
Bachelor of Science, Healthcare Administration
2012 - 2017
Bachelor of Science with an emphasis in Healthcare Administration completed June 2017.
Pima Medical Institute
Licensed Phlebotomist, Phlebotomy
Completed phlebotomy training and obtained phlebotomy licensure in October 2006.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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