Patricia McCarthy
@patriciamccarthy
Real estate operations leader blending sales support, onboarding, and client service.
What I'm looking for
I’m a “Real Estate, Administra ve Opera ons, and HR Support professional” with 15+ years of experience supporting teams and clients across real estate and small business environments. I build confidence for new hires by leading onboarding, reinforcing standard prac ces, and answering operational questions with clear next steps.
In my current roles as an Agent Supervisor/Office Manager and Property Manager, I manage day-to-day office operations, client communications, documentation tracking, and issue resolu on. I coordinate real estate operations—organizing listings, transaction details, appointment logistics, and the documentation needed for timely service delivery.
I strengthen performance through people support: coaching on lead follow-up, property inquiries, leasing prac ces, and CRM use, while maintaining a consistent team culture. I also serve as a first point of support for escalations—assessing issues, clarifying next steps, and helping staff navigate client-facing situations.
I’ve also generated growth as a Real Estate Agent and supported business development work through B2B outreach for branding/UI/UX needs. Across every stage of the client relationship, I balance sales activity, property management, customer experience, marketing coordination, and compliance support to keep workstreams accurate and moving.
Experience
Work history, roles, and key accomplishments
Property Manager
McCarthy Family Properties
Aug 2008 - Present (17 years 10 months)
Oversaw administrative operations for a family-owned real estate portfolio by managing tenant records, vendor communication, service documentation, and owner follow-up. Maintained lease, renewal, compliance, and service files while serving as the primary point of contact for tenant and vendor requests and resolution.
Agent Supervisor / Office Manager
Kenmore Properties
Dec 2022 - May 2026 (3 years 5 months)
Led onboarding and training for 10+ new agents by establishing office procedures, service expectations, transaction workflows, and client communication standards. Managed daily office operations and supported agents as a first point of escalation to resolve operational issues and keep workstreams moving.
Education
Degrees, certifications, and relevant coursework
Commonwealth of Massachusetts
Real Estate License, Real Estate
Holds an active real estate license issued by the Commonwealth of Massachusetts.
Boston College
Bachelor of Arts, Psychology
Earned a Bachelor of Arts in Psychology from Boston College.
Availability
Location
Authorized to work in
Job categories
Skills
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